All Systems Operational

About This Site

This is Treasure AI's status page.
We believe that trust starts with full transparency.

Uptime over the past 90 days. View historical uptime.
US Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
CDP API Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Ingest API Operational
90 days ago
100.0 % uptime
Today
Data Access API (beta) Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank Operational
Consent Configuration API Operational
90 days ago
100.0 % uptime
Today
Realtime 2.0 Operational
90 days ago
100.0 % uptime
Today
Engage Studio - Campaign API Operational
90 days ago
100.0 % uptime
Today
Engage Studio - Delivery API Operational
90 days ago
100.0 % uptime
Today
Treasure Work / tdx Operational
90 days ago
100.0 % uptime
Today
Tokyo Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
CDP API Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Ingest API Operational
90 days ago
100.0 % uptime
Today
Data Access API (beta) Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank Operational
Consent Configuration API Operational
90 days ago
100.0 % uptime
Today
Realtime 2.0 Operational
90 days ago
100.0 % uptime
Today
Engage Studio - Campaign API Operational
90 days ago
100.0 % uptime
Today
Engage Studio - Delivery API Operational
90 days ago
100.0 % uptime
Today
Treasure Work / tdx Operational
90 days ago
100.0 % uptime
Today
Treasure AI Voice Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
CDP API Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Ingest API Operational
90 days ago
100.0 % uptime
Today
Data Access API (beta) Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank Operational
Consent Configuration API Operational
90 days ago
100.0 % uptime
Today
Realtime 2.0 Operational
90 days ago
100.0 % uptime
Today
Engage Studio - Campaign API Operational
90 days ago
100.0 % uptime
Today
Engage Studio - Delivery API Operational
90 days ago
100.0 % uptime
Today
Treasure Work / tdx Operational
90 days ago
100.0 % uptime
Today
Korea Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
CDP API Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Ingest API Operational
90 days ago
100.0 % uptime
Today
Data Access API (beta) Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank Operational
Consent Configuration API Operational
90 days ago
100.0 % uptime
Today
Engage Studio - Campaign API Operational
90 days ago
100.0 % uptime
Today
Engage Studio - Delivery API Operational
90 days ago
100.0 % uptime
Today
Treasure Work / tdx Operational
90 days ago
100.0 % uptime
Today
AP03 Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
CDP API Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Ingest API Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Engage Studio - Campaign API Operational
90 days ago
100.0 % uptime
Today
Engage Studio - Delivery API Operational
90 days ago
100.0 % uptime
Today
Treasure Work / tdx Operational
90 days ago
100.0 % uptime
Today
Data Tank Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
US - REST API - Response Time ?
Fetching
US - Streaming Import REST API - Response Time ?
Fetching
US - Mobile/Javascript REST API - Response Time ?
Fetching
US - CDP API - Response Time
Fetching
US - CDP Personalization Lookup API - Response Time
Fetching
US - Engage Studio Campaign API - Response Time
Fetching
US - Engage Studio - Delivery API - Response Time
Fetching
Tokyo - REST API - Response Time ?
Fetching
Tokyo - Streaming Import REST API - Response Time ?
Fetching
Tokyo - Mobile/Javascript REST API - Response Time ?
Fetching
Tokyo - CDP API - Response Time
Fetching
Tokyo - Engage Studio Campaign API - Response Time
Fetching
Tokyo - Engage Studio - Delivery API - Response Time
Fetching
EU - REST API - Response Time ?
Fetching
EU - Streaming Import REST API - Response Time ?
Fetching
EU - Mobile/Javascript REST API - Response Time ?
Fetching
EU - CDP API - Response Time
Fetching
EU - Engage Studio Campaign API - Response Time
Fetching
EU - Engage Studio - Delivery API - Response Time
Fetching
Korea - REST API - Response Time ?
Fetching
Korea - Streaming Import REST API - Response Time ?
Fetching
Korea - Mobile/Javascript REST API - Response Time
Fetching
Korea - CDP API - Response Time
Fetching
Korea - Engage Studio Campaign API - Response Time
Fetching
Korea - Engage Studio - Delivery API - Response Time
Fetching

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

[AP03 Region] Database Maintenance
Completed - The database maintenance has been completed. All systems are operating normally.
Sep 2, 18:24 PDT
Verifying - The database update operation has been completed, and the results are currently being verified.
Sep 2, 18:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 18:00 PDT
Scheduled - On Thursday, Sep 3rd from 01:00 to 03:00 UTC, we will be performing routine maintenance on the databases that power the Treasure AI Platform.

During this maintenance, we will apply patches and updates to a database used by the Treasure AI Platform. These updates are necessary to ensure we have the performance improvements available. We expect downtime to be brief, lasting about 10 minutes. The remaining time will be dedicated to verifying that all systems are functioning as expected. There may be a brief period of unavailability while we restart services, typically a few minutes. We encourage customers to retry failed requests and report any issues that persist beyond the maintenance window. See below for detailed information about the impact of this change on each Treasure Data service.

We will communicate with you on an ongoing basis via our status page (https://status.treasure.ai/). If you notice any problems outside this maintenance window, we encourage you to contact our support team for assistance (https://docs.treasure.ai/support/contacting-treasure-data-support).


# Impact

During the maintenance window and the recovery period that follows, the impact follows one rule:

- Asynchronous processing keeps working, just slower. Ingestion, jobs, and message deliveries are queued and automatically retried, and complete on their own after maintenance.
- Synchronous requests return errors (mostly 5xx). Retry them after we mark maintenance complete on our status page.

Degraded but usable - no action needed

- Data ingestion - Streaming Import, Mobile SDKs (Android, iOS, Unity), JavaScript/Browser, Data Ingestion APIs, and Postback APIs continue to accept requests and are queued until maintenance completes. Data is imported, with a delay. For roughly 180 seconds during the window, requests may fail with a 500 error or time out; retrying afterwards succeeds.
- Message delivery (Engage) - Deliveries across all channels (Email, Mobile Push) are delayed and automatically retried.
- Jobs - All jobs (Presto, Hive, Data Connector Integrations, Bulk Import/Export, Result Export, Partial Delete), whether submitted from Console, API, or Workflow, or triggered on schedule, are delayed and retried until they succeed. Throughput ramps up over about 30 minutes after maintenance completes.
- Table creation from SQL or Workflow - Delayed and retried after the window.
- Data Workbench and Audience Studio - Jobs appear to run longer, because Parent Segment, Segment, and Workflow jobs are temporarily unavailable. Recovery follows the same pattern as other jobs.
- Table preview in Data Workbench - Sample data and record counts may show stale information until maintenance completes.

Returns errors - retry after maintenance

- REST APIs - Job submission and cancellation; table creation; Data Connector Integrations; Plazma Public API for Spark; AI Agent Foundry and Foundry Workspace (LLM chat and conversation requests are interrupted); Workflow REST API (Workflow Projects, Audience Studio settings including Parent Segment, Segment, and Customer Journey Orchestration, and Predictive Scoring).
- Presto JDBC/ODBC queries to api-presto.treasuredata.com, and queries from the CDP Segmentation UI. Scheduled Presto queries in Workflow or Console are not affected and run once maintenance completes.
- Engage Studio - Operating resources (Email Domains, Sender Profiles, Campaigns, etc.).
- Workflow operations in Console and CLI may fail.
- ADH (Ads Data Hub), DCR (Data Clean Room), and ADL (Active Data Layer) — ADL is affected through its dependencies on the services under maintenance.

What needs your attention

- Campaigns scheduled during the window - check them and re-run any that failed.
- Long-running workflows - workflows running longer than a few minutes may be terminated. Check and re-run them.
- Integration Export jobs are not retried automatically, to avoid duplicating data in your systems. If one fails, contact support@treasure.ai to recover it.


# Communication

Beyond this notice, we will provide updates on our status page (https://status.treasure.ai/) approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is complete. At that time, all systems will have returned to normal operations, and the Scheduled Maintenance will be closed.

If you have any questions or concerns about this upgrade, please contact our Support team at support@treasure.ai.
Jul 30, 22:26 PDT

Sep 1, 2026

[EU Region] Database Maintenance
Completed - The database maintenance has been completed. All systems are operating normally.
Sep 1, 18:31 PDT
Verifying - The database update operation has been completed, and the results are currently being verified.
Sep 1, 18:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 18:00 PDT
Scheduled - On Wednesday, Sep 2nd from 01:00 to 03:00 UTC, we will be performing routine maintenance on the databases that power the Treasure AI Platform.

During this maintenance, we will apply patches and updates to a database used by the Treasure AI Platform. These updates are necessary to ensure we have the performance improvements available. We expect downtime to be brief, lasting about 10 minutes. The remaining time will be dedicated to verifying that all systems are functioning as expected. There may be a brief period of unavailability while we restart services, typically a few minutes. We encourage customers to retry failed requests and report any issues that persist beyond the maintenance window. See below for detailed information about the impact of this change on each Treasure Data service.

We will communicate with you on an ongoing basis via our status page (https://status.treasure.ai/). If you notice any problems outside this maintenance window, we encourage you to contact our support team for assistance (https://docs.treasure.ai/support/contacting-treasure-data-support).


# Impact

During the maintenance window and the recovery period that follows, the impact follows one rule:

- Asynchronous processing keeps working, just slower. Ingestion, jobs, and message deliveries are queued and automatically retried, and complete on their own after maintenance.
- Synchronous requests return errors (mostly 5xx). Retry them after we mark maintenance complete on our status page.

Degraded but usable - no action needed

- Data ingestion - Streaming Import, Mobile SDKs (Android, iOS, Unity), JavaScript/Browser, Data Ingestion APIs, and Postback APIs continue to accept requests and are queued until maintenance completes. Data is imported, with a delay. For roughly 180 seconds during the window, requests may fail with a 500 error or time out; retrying afterwards succeeds.
- Message delivery (Engage) - Deliveries across all channels (Email, Mobile Push) are delayed and automatically retried.
- Jobs - All jobs (Presto, Hive, Data Connector Integrations, Bulk Import/Export, Result Export, Partial Delete), whether submitted from Console, API, or Workflow, or triggered on schedule, are delayed and retried until they succeed. Throughput ramps up over about 30 minutes after maintenance completes.
- Table creation from SQL or Workflow - Delayed and retried after the window.
- Data Workbench and Audience Studio - Jobs appear to run longer, because Parent Segment, Segment, and Workflow jobs are temporarily unavailable. Recovery follows the same pattern as other jobs.
- Table preview in Data Workbench - Sample data and record counts may show stale information until maintenance completes.

Returns errors - retry after maintenance

- REST APIs - Job submission and cancellation; table creation; Data Connector Integrations; Plazma Public API for Spark; AI Agent Foundry and Foundry Workspace (LLM chat and conversation requests are interrupted); Workflow REST API (Workflow Projects, Audience Studio settings including Parent Segment, Segment, and Customer Journey Orchestration, and Predictive Scoring).
- Presto JDBC/ODBC queries to api-presto.treasuredata.com, and queries from the CDP Segmentation UI. Scheduled Presto queries in Workflow or Console are not affected and run once maintenance completes.
- Engage Studio - Operating resources (Email Domains, Sender Profiles, Campaigns, etc.).
- Workflow operations in Console and CLI may fail.
- ADH (Ads Data Hub), DCR (Data Clean Room), and ADL (Active Data Layer) — ADL is affected through its dependencies on the services under maintenance.

What needs your attention

- Campaigns scheduled during the window - check them and re-run any that failed.
- Long-running workflows - workflows running longer than a few minutes may be terminated. Check and re-run them.
- Integration Export jobs are not retried automatically, to avoid duplicating data in your systems. If one fails, contact support@treasure.ai to recover it.


# Communication

Beyond this notice, we will provide updates on our status page (https://status.treasure.ai/) approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is complete. At that time, all systems will have returned to normal operations, and the Scheduled Maintenance will be closed.

If you have any questions or concerns about this upgrade, please contact our Support team at support@treasure.ai.
Jul 30, 22:24 PDT

Aug 31, 2026

No incidents reported.

Aug 30, 2026

[Tokyo Region] Database Maintenance
Completed - The database maintenance has been completed. All systems are operating normally.
Aug 30, 18:47 PDT
Verifying - The database update operation has been completed, and the results are currently being verified.
Aug 30, 18:21 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 18:00 PDT
Scheduled - On Monday, Aug 31st from 01:00 to 03:00 UTC, we will be performing routine maintenance on the databases that power the Treasure AI Platform.

During this maintenance, we will apply patches and updates to a database used by the Treasure AI Platform. These updates are necessary to ensure we have the performance improvements available. We expect downtime to be brief, lasting about 10 minutes. The remaining time will be dedicated to verifying that all systems are functioning as expected. There may be a brief period of unavailability while we restart services, typically a few minutes. We encourage customers to retry failed requests and report any issues that persist beyond the maintenance window. See below for detailed information about the impact of this change on each Treasure Data service.

We will communicate with you on an ongoing basis via our status page (https://status.treasure.ai/). If you notice any problems outside this maintenance window, we encourage you to contact our support team for assistance (https://docs.treasure.ai/support/contacting-treasure-data-support).


# Impact

During the maintenance window and the recovery period that follows, the impact follows one rule:

- Asynchronous processing keeps working, just slower. Ingestion, jobs, and message deliveries are queued and automatically retried, and complete on their own after maintenance.
- Synchronous requests return errors (mostly 5xx). Retry them after we mark maintenance complete on our status page.

Degraded but usable - no action needed

- Data ingestion - Streaming Import, Mobile SDKs (Android, iOS, Unity), JavaScript/Browser, Data Ingestion APIs, and Postback APIs continue to accept requests and are queued until maintenance completes. Data is imported, with a delay. For roughly 180 seconds during the window, requests may fail with a 500 error or time out; retrying afterwards succeeds.
- Message delivery (Engage) - Deliveries across all channels (Email, Mobile Push) are delayed and automatically retried.
- Jobs - All jobs (Presto, Hive, Data Connector Integrations, Bulk Import/Export, Result Export, Partial Delete), whether submitted from Console, API, or Workflow, or triggered on schedule, are delayed and retried until they succeed. Throughput ramps up over about 30 minutes after maintenance completes.
- Table creation from SQL or Workflow - Delayed and retried after the window.
- Data Workbench and Audience Studio - Jobs appear to run longer, because Parent Segment, Segment, and Workflow jobs are temporarily unavailable. Recovery follows the same pattern as other jobs.
- Table preview in Data Workbench - Sample data and record counts may show stale information until maintenance completes.

Returns errors - retry after maintenance

- REST APIs - Job submission and cancellation; table creation; Data Connector Integrations; Plazma Public API for Spark; AI Agent Foundry and Foundry Workspace (LLM chat and conversation requests are interrupted); Workflow REST API (Workflow Projects, Audience Studio settings including Parent Segment, Segment, and Customer Journey Orchestration, and Predictive Scoring).
- Presto JDBC/ODBC queries to api-presto.treasuredata.com, and queries from the CDP Segmentation UI. Scheduled Presto queries in Workflow or Console are not affected and run once maintenance completes.
- Engage Studio - Operating resources (Email Domains, Sender Profiles, Campaigns, etc.).
- Workflow operations in Console and CLI may fail.
- ADH (Ads Data Hub), DCR (Data Clean Room), and ADL (Active Data Layer) — ADL is affected through its dependencies on the services under maintenance.

What needs your attention

- Campaigns scheduled during the window - check them and re-run any that failed.
- Long-running workflows - workflows running longer than a few minutes may be terminated. Check and re-run them.
- Integration Export jobs are not retried automatically, to avoid duplicating data in your systems. If one fails, contact support@treasure.ai to recover it.


# Communication

Beyond this notice, we will provide updates on our status page (https://status.treasure.ai/) approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is complete. At that time, all systems will have returned to normal operations, and the Scheduled Maintenance will be closed.

If you have any questions or concerns about this upgrade, please contact our Support team at support@treasure.ai.
Jul 30, 22:23 PDT

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

[US Region] Database Maintenance
Completed - The database maintenance has been completed. All systems are operating normally.
Aug 26, 19:32 PDT
Verifying - The database update operation has been completed, and the results are currently being verified.
Aug 26, 18:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 18:00 PDT
Scheduled - On Thursday, Aug 27th from 01:00 to 03:00 UTC, we will be performing routine maintenance on the databases that power the Treasure AI Platform.

During this maintenance, we will apply patches and updates to a database used by the Treasure AI Platform. These updates are necessary to ensure we have the performance improvements available. We expect downtime to be brief, lasting about 10 minutes. The remaining time will be dedicated to verifying that all systems are functioning as expected. There may be a brief period of unavailability while we restart services, typically a few minutes. We encourage customers to retry failed requests and report any issues that persist beyond the maintenance window. See below for detailed information about the impact of this change on each Treasure Data service.

We will communicate with you on an ongoing basis via our status page (https://status.treasure.ai/). If you notice any problems outside this maintenance window, we encourage you to contact our support team for assistance (https://docs.treasure.ai/support/contacting-treasure-data-support).


# Impact

During the maintenance window and the recovery period that follows, the impact follows one rule:

- Asynchronous processing keeps working, just slower. Ingestion, jobs, and message deliveries are queued and automatically retried, and complete on their own after maintenance.
- Synchronous requests return errors (mostly 5xx). Retry them after we mark maintenance complete on our status page.

Degraded but usable - no action needed

- Data ingestion - Streaming Import, Mobile SDKs (Android, iOS, Unity), JavaScript/Browser, Data Ingestion APIs, and Postback APIs continue to accept requests and are queued until maintenance completes. Data is imported, with a delay. For roughly 180 seconds during the window, requests may fail with a 500 error or time out; retrying afterwards succeeds.
- Message delivery (Engage) - Deliveries across all channels (Email, Mobile Push) are delayed and automatically retried.
- Jobs - All jobs (Presto, Hive, Data Connector Integrations, Bulk Import/Export, Result Export, Partial Delete), whether submitted from Console, API, or Workflow, or triggered on schedule, are delayed and retried until they succeed. Throughput ramps up over about 30 minutes after maintenance completes.
- Table creation from SQL or Workflow - Delayed and retried after the window.
- Data Workbench and Audience Studio - Jobs appear to run longer, because Parent Segment, Segment, and Workflow jobs are temporarily unavailable. Recovery follows the same pattern as other jobs.
- Table preview in Data Workbench - Sample data and record counts may show stale information until maintenance completes.

Returns errors - retry after maintenance

- REST APIs - Job submission and cancellation; table creation; Data Connector Integrations; Plazma Public API for Spark; AI Agent Foundry and Foundry Workspace (LLM chat and conversation requests are interrupted); Workflow REST API (Workflow Projects, Audience Studio settings including Parent Segment, Segment, and Customer Journey Orchestration, and Predictive Scoring).
- Presto JDBC/ODBC queries to api-presto.treasuredata.com, and queries from the CDP Segmentation UI. Scheduled Presto queries in Workflow or Console are not affected and run once maintenance completes.
- Engage Studio - Operating resources (Email Domains, Sender Profiles, Campaigns, etc.).
- Workflow operations in Console and CLI may fail.
- ADH (Ads Data Hub), DCR (Data Clean Room), and ADL (Active Data Layer) — ADL is affected through its dependencies on the services under maintenance.

What needs your attention

- Campaigns scheduled during the window - check them and re-run any that failed.
- Long-running workflows - workflows running longer than a few minutes may be terminated. Check and re-run them.
- Integration Export jobs are not retried automatically, to avoid duplicating data in your systems. If one fails, contact support@treasure.ai to recover it.


# Communication

Beyond this notice, we will provide updates on our status page (https://status.treasure.ai/) approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is complete. At that time, all systems will have returned to normal operations, and the Scheduled Maintenance will be closed.

If you have any questions or concerns about this upgrade, please contact our Support team at support@treasure.ai.
Jul 30, 22:21 PDT

Aug 25, 2026

No incidents reported.

Aug 24, 2026

[Korea Region] Database Maintenance
Completed - The database maintenance has been completed. All systems are operating normally.
Aug 24, 19:10 PDT
Verifying - Verification is currently underway for the maintenance items.
Aug 24, 18:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 18:00 PDT
Scheduled - On Tuesday, Aug 25th from 01:00 to 03:00 UTC, we will be performing routine maintenance on the databases that power the Treasure AI Platform.

During this maintenance, we will apply patches and updates to a database used by the Treasure AI Platform. These updates are necessary to ensure we have the performance improvements available. We expect downtime to be brief, lasting about 10 minutes. The remaining time will be dedicated to verifying that all systems are functioning as expected. There may be a brief period of unavailability while we restart services, typically a few minutes. We encourage customers to retry failed requests and report any issues that persist beyond the maintenance window. See below for detailed information about the impact of this change on each Treasure Data service.

We will communicate with you on an ongoing basis via our status page (https://status.treasure.ai/). If you notice any problems outside this maintenance window, we encourage you to contact our support team for assistance (https://docs.treasure.ai/support/contacting-treasure-data-support).


# Impact

During the maintenance window and the recovery period that follows, the impact follows one rule:

- Asynchronous processing keeps working, just slower. Ingestion, jobs, and message deliveries are queued and automatically retried, and complete on their own after maintenance.
- Synchronous requests return errors (mostly 5xx). Retry them after we mark maintenance complete on our status page.

Degraded but usable - no action needed

- Data ingestion - Streaming Import, Mobile SDKs (Android, iOS, Unity), JavaScript/Browser, Data Ingestion APIs, and Postback APIs continue to accept requests and are queued until maintenance completes. Data is imported, with a delay. For roughly 180 seconds during the window, requests may fail with a 500 error or time out; retrying afterwards succeeds.
- Message delivery (Engage) - Deliveries across all channels (Email, Mobile Push) are delayed and automatically retried.
- Jobs - All jobs (Presto, Hive, Data Connector Integrations, Bulk Import/Export, Result Export, Partial Delete), whether submitted from Console, API, or Workflow, or triggered on schedule, are delayed and retried until they succeed. Throughput ramps up over about 30 minutes after maintenance completes.
- Table creation from SQL or Workflow - Delayed and retried after the window.
- Data Workbench and Audience Studio - Jobs appear to run longer, because Parent Segment, Segment, and Workflow jobs are temporarily unavailable. Recovery follows the same pattern as other jobs.
- Table preview in Data Workbench - Sample data and record counts may show stale information until maintenance completes.

Returns errors - retry after maintenance

- REST APIs - Job submission and cancellation; table creation; Data Connector Integrations; Plazma Public API for Spark; AI Agent Foundry and Foundry Workspace (LLM chat and conversation requests are interrupted); Workflow REST API (Workflow Projects, Audience Studio settings including Parent Segment, Segment, and Customer Journey Orchestration, and Predictive Scoring).
- Presto JDBC/ODBC queries to api-presto.treasuredata.com, and queries from the CDP Segmentation UI. Scheduled Presto queries in Workflow or Console are not affected and run once maintenance completes.
- Engage Studio - Operating resources (Email Domains, Sender Profiles, Campaigns, etc.).
- Workflow operations in Console and CLI may fail.
- ADH (Ads Data Hub), DCR (Data Clean Room), and ADL (Active Data Layer) — ADL is affected through its dependencies on the services under maintenance.

What needs your attention

- Campaigns scheduled during the window - check them and re-run any that failed.
- Long-running workflows - workflows running longer than a few minutes may be terminated. Check and re-run them.
- Integration Export jobs are not retried automatically, to avoid duplicating data in your systems. If one fails, contact support@treasure.ai to recover it.


# Communication

Beyond this notice, we will provide updates on our status page (https://status.treasure.ai/) approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is complete. At that time, all systems will have returned to normal operations, and the Scheduled Maintenance will be closed.

If you have any questions or concerns about this upgrade, please contact our Support team at support@treasure.ai.
Jul 30, 22:17 PDT

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage