{
  "page": {
    "id": "m7f9cnfgfvdp",
    "name": "Treasure AI",
    "url": "https://status.treasure.ai"
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  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"US","created_at":"2016-11-29T23:23:56.079-08:00","updated_at":"2019-02-15T11:14:33.096-08:00","position":1,"description":"In US (AWS us-east1) region.","showcase":false,"start_date":null,"id":"jdkfwrb9m3lc","group_id":null,"page_id":"m7f9cnfgfvdp","components":["5rl16mqgy707","2ybpnclzbwqg","l9hv50mq7f8v","dq7b2l4b1ktq","z4gtrnpyhcff","q6vh5hl1plgv","gjd2rsqbjzxb","mlqt6rr8xnnt","96cjfxwr8z4j","d8jjmt09h0ck","1j0l5sty1pmz","g7n8zjl1855n","1d5p00yhs21w","g5wv8v1c28mt","yrbb028x6xvh","dkq9tfncdt6q","fz60mcpkwn3v","kyfwtdzg04v7","vxphpvkzjbjl","b3gs23fvkkqb","wpftr9hm8389"]},{"status":"operational","name":"Tokyo","created_at":"2016-12-21T15:29:30.174-08:00","updated_at":"2019-02-15T11:15:38.465-08:00","position":2,"description":"In Tokyo (AWS ap-northeast1) region.","showcase":false,"start_date":null,"id":"zrv1vv2cr43r","group_id":null,"page_id":"m7f9cnfgfvdp","components":["twwwc66cthgg","lpvhf2tr5rsj","5kccmcnsm9nw","xdslw0cf385s","wq5qnwc9l9wp","lx0tj6n3d600","dd0lj02gmkvt","k6zr2f47szhy","spd40dhs7zkb","jcp5yd6z1d55","kl9ycym3n3s1","kcbl1b7qb0ly","7ywb0wjr94n9","sfny7pdhm7g3","8263863lcpyl","y3px9pyxntqh","llygqpxw77c9","y05m2xt24dtp","xnrvk6trg37h","b84shy22rsys","r03wdx0t6lpv","yd2yjf1xllgh"]},{"status":"operational","name":"EU","created_at":"2019-01-04T13:55:22.807-08:00","updated_at":"2019-02-15T11:16:04.986-08:00","position":3,"description":"In EU (AWS eu-central1) region.","showcase":false,"start_date":null,"id":"qyj8l1brfclh","group_id":null,"page_id":"m7f9cnfgfvdp","components":["hm8t6cjppmtc","wjqty2lt0953","4lbfx50fxd9t","gn4n5tmq23zv","1gwfnybjm87c","l7xtwjm73b3n","mg2w0plgwsd5","c504hngpdjcg","cm0zltqh6mrc","bw0xfbtywvs0","svxlsncwj2qt","4v2n21ly2xsd","jh7xvng9lfqg","mqptsnq1h0xr","3tsm903jq1fr","g33dv18lv5tv","g8f7pbvsk82j","r135wppzrbdl","8q0dm0wtfltp","sxytr2zmblqj","k4c70s1jl4md"]},{"status":"operational","name":"Korea","created_at":"2020-04-02T12:34:21.636-07:00","updated_at":"2022-01-18T13:17:17.834-08:00","position":4,"description":"In Korea (AWS ap-northeast-2) region.","showcase":false,"start_date":null,"id":"gbmmwf6xnk0d","group_id":null,"page_id":"m7f9cnfgfvdp","components":["twbhndnddnjr","6vrl51729jjn","v0r5tz9f3g4v","s3gy3w74kygr","d1052fmj6v5q","5svmkxzy7n13","jk32g146w1wm","dpp5p1kfqdlh","2sdr1ksnn1gv","xs4fjm849xq8","v20fq7ztqj61","4gctcm5szpkh","h8l2r6b9rxm3","bk5xm4hdl07g","zt82w56dy4nq","mwk6krdvgt64","9nsjvrzzyplh","7lb263rrblsy","zlfnmmy3kw7w","nm8lj47gt3v0"]},{"status":"operational","name":"AP03","created_at":"2022-01-18T13:06:57.114-08:00","updated_at":"2022-01-18T13:17:35.413-08:00","position":6,"description":"In AP03 (AWS ap-northeast-1) region.","showcase":false,"start_date":null,"id":"75d9bl1fc9jq","group_id":null,"page_id":"m7f9cnfgfvdp","components":["v5vd718fm2vx","49jkztc8wnb3","b1gxd58hs5k7","15ty5gmfglmv","38zqqm3l1t46","byw86cyprk8d","kvy5t4bvv5vk","kkx1f8s2yq3h","3z7th609ysnm","sjdcr92jt43p","ydcrqfpsb0w7","n7yyhz4c2hb0","hj035htl66f0","w49fk28q7yzl","w10xlt1bsn5k","30y6mrf78j9t","rrvjbwpx1121","fp442hsf40n3"]}],
  "incidents": [{"name":"[Korea Region] Database Maintenance","status":"scheduled","created_at":"2026-10-15T10:25:20.173-07:00","updated_at":"2026-10-15T13:46:30.891-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/szqv0pvtktn9","scheduled_for":"2026-11-15T17:00:00.000-08:00","scheduled_until":"2026-11-15T19:00:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-15T10:25:20.131-07:00","reminder_intervals":null,"id":"gbs8dcngkz9z","page_id":"m7f9cnfgfvdp","incident_updates":[{"status":"scheduled","body":"On Monday, November 16 from 01:00 to 03:00 UTC, we will perform routine maintenance on the databases that power the Treasure AI Platform.\n\nDuring this maintenance, we will apply patches and updates to databases used by the Treasure AI Platform. These updates are necessary to ensure we have the latest security and performance improvements available. There may be a brief period of unavailability while we restart services, typically a few minutes. See below for information about the impact of this change to Treasure AI services.\n\nWe will communicate with you on an ongoing basis via our status page (https://status.treasure.ai/). If you notice any problems outside this maintenance window, we encourage you to contact our support team for assistance (https://docs.treasure.ai/support/contacting-treasure-data-support).\n\n\n# Impact\n\nDuring the maintenance window and the recovery period that follows, the impact follows one rule:\n\n- Asynchronous processing keeps working, just slower. Ingestion, jobs, and message deliveries are queued and automatically retried, and complete on their own after maintenance.\n\n- Synchronous requests return errors (mostly 5xx). Retry them after we mark maintenance complete on our status page.\n\n\nCustomers make experience the following:\n\n\n- Jobs execution delay\n\nAll jobs (Presto Query Engine, Hadoop / Hive Query Engine, Data Connector Integrations, Bulk Import, Bulk Export, Result Export, and Partial Delete jobs submitted from Console, API, Workflow or triggered by our system according to the configured schedule) will be delayed and automatically retried until they succeed after the downtime period. We expect job processing to ramp up over 30 minutes after the maintenance is complete before returning to full throughput.\n\nIf customers experience errors running Data Connector Integration Export jobs, please contact our Support team at support@treasure.ai to recover the jobs. To avoid data duplication in your systems from Treasure AI exports, Integration Export jobs won’t be automatically retried.\n\n\n- Console execution delay\n\nData Workbench and Audience Studio will show that jobs are running longer due to job execution delays. The Table preview (sample data and records counter) in Data Workbench may show old information while maintenance is underway.  After maintenance is complete, we expect the processing of Data Workbench and Audience Studio jobs to recover gradually over 30 minutes. SQL or Workflow requests to create tables will be delayed and automatically retried after the maintenance period.\n\n\n- REST API\n\nThe REST API endpoints to create tables, job submission, and job cancellation will be unavailable and will respond with a 500 error code.\n\nComponents that use the REST API may also see performance degradation such as delays, authorisation failures,  partial functionality, unavailability, and errors during the maintenance window. These components include “Web Interface”, “Mobile/Javascript REST API”, “Workflow”, “Workflow REST API”, “CDP API”, “Data Access API (beta)”, “ADL”, “Engage Studio REST APIs”, “Engage Studio Message Delivery”, “AI Agent Foundry, Foundry Workspace”, “Streaming Ingress / Egress connectors”\n\nRequests, workflows, and deliveries will be retried where safe to do so, and scheduled jobs will be processed after the maintenance period.\n\n\n- Data Connector Integrations connection settings\n\nDuring the maintenance, creating or updating Data Connector Integrations connections may fail. Please retry after the maintenance is complete.\n\n\n- AI Signals \n\nDuring the maintenance window, requests to the ML Batch API used by AI Signals may temporarily fail, and machine learning training or prediction runs may not be created or executed.\nTreasure Workflow tasks that invoke the ML Batch API will retry automatically, so no customer action is expected for workflow-based runs. Customers that call the ML Batch API directly may receive failed requests during the maintenance window and should follow their normal retry handling after maintenance is complete.\n\n\n- AI Studio\n\nDuring the maintenance window, Treasure AI Studio users may experience errors when accessing chats, managing projects, or updating settings.\n\n\nWhat needs your attention\n\n- Campaigns scheduled during the window - check them and re-run any that failed.\n- Long-running workflows - workflows running longer than a few minutes may be terminated. Check and re-run them.\n- Integration Export jobs are not retried automatically, to avoid duplicating data in your systems. If one fails, contact support@treasure.ai to recover it.\n\n\n# Communication\n\nBeyond this notice, we will provide updates on our status page (https://status.treasure.ai/) approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is complete. At that time, all systems will have returned to normal operations, and the Scheduled Maintenance will be closed.\n\nIf you have any questions or concerns about this upgrade, please contact our Support team at support@treasure.ai.","created_at":"2026-10-15T10:25:20.323-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-15T10:25:20.323-07:00","display_at":"2026-10-15T10:25:20.323-07:00","deliver_notifications":true,"tweet_id":null,"id":"9fbl0shwhwxf","incident_id":"gbs8dcngkz9z","custom_tweet":null,"affected_components":[{"code":"twbhndnddnjr","name":"Korea - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"6vrl51729jjn","name":"Korea - REST API","old_status":"operational","new_status":"operational"},{"code":"v0r5tz9f3g4v","name":"Korea - Streaming Import REST API","old_status":"operational","new_status":"operational"},{"code":"s3gy3w74kygr","name":"Korea - Mobile/Javascript REST API","old_status":"operational","new_status":"operational"},{"code":"d1052fmj6v5q","name":"Korea - Data Connector Integrations","old_status":"operational","new_status":"operational"},{"code":"5svmkxzy7n13","name":"Korea - Hadoop / Hive Query Engine","old_status":"operational","new_status":"operational"},{"code":"jk32g146w1wm","name":"Korea - Presto Query Engine","old_status":"operational","new_status":"operational"},{"code":"dpp5p1kfqdlh","name":"Korea - Presto JDBC/ODBC Gateway","old_status":"operational","new_status":"operational"},{"code":"2sdr1ksnn1gv","name":"Korea - Workflow","old_status":"operational","new_status":"operational"},{"code":"xs4fjm849xq8","name":"Korea - CDP API","old_status":"operational","new_status":"operational"},{"code":"h8l2r6b9rxm3","name":"Korea - Data Access API (beta)","old_status":"operational","new_status":"operational"},{"code":"zt82w56dy4nq","name":"Korea - ADL","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web Interface","created_at":"2020-04-02T20:57:05.762-07:00","updated_at":"2026-10-15T17:04:04.823-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"twbhndnddnjr","page_id":"m7f9cnfgfvdp","group_id":"gbmmwf6xnk0d"},{"status":"operational","name":"REST API","created_at":"2020-04-02T21:01:46.330-07:00","updated_at":"2026-08-24T19:10:14.822-07:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"6vrl51729jjn","page_id":"m7f9cnfgfvdp","group_id":"gbmmwf6xnk0d"},{"status":"operational","name":"Streaming Import REST API","created_at":"2020-04-02T12:34:21.647-07:00","updated_at":"2026-08-24T19:10:14.845-07:00","position":3,"description":null,"showcase":true,"start_date":null,"id":"v0r5tz9f3g4v","page_id":"m7f9cnfgfvdp","group_id":"gbmmwf6xnk0d"},{"status":"operational","name":"Mobile/Javascript REST API","created_at":"2020-04-29T10:02:39.213-07:00","updated_at":"2026-08-24T19:10:14.870-07:00","position":4,"description":null,"showcase":true,"start_date":null,"id":"s3gy3w74kygr","page_id":"m7f9cnfgfvdp","group_id":"gbmmwf6xnk0d"},{"status":"operational","name":"Data Connector Integrations","created_at":"2020-04-29T03:31:02.794-07:00","updated_at":"2026-08-24T19:10:14.895-07:00","position":5,"description":null,"showcase":true,"start_date":null,"id":"d1052fmj6v5q","page_id":"m7f9cnfgfvdp","group_id":"gbmmwf6xnk0d"},{"status":"operational","name":"Hadoop / Hive Query Engine","created_at":"2020-04-29T16:49:27.187-07:00","updated_at":"2026-08-24T19:10:14.919-07:00","position":6,"description":null,"showcase":true,"start_date":null,"id":"5svmkxzy7n13","page_id":"m7f9cnfgfvdp","group_id":"gbmmwf6xnk0d"},{"status":"operational","name":"Presto Query Engine","created_at":"2020-04-03T20:29:21.081-07:00","updated_at":"2026-08-24T19:10:14.945-07:00","position":7,"description":null,"showcase":true,"start_date":null,"id":"jk32g146w1wm","page_id":"m7f9cnfgfvdp","group_id":"gbmmwf6xnk0d"},{"status":"operational","name":"Presto JDBC/ODBC Gateway","created_at":"2020-04-03T20:31:14.433-07:00","updated_at":"2026-08-24T19:10:14.971-07:00","position":8,"description":null,"showcase":true,"start_date":null,"id":"dpp5p1kfqdlh","page_id":"m7f9cnfgfvdp","group_id":"gbmmwf6xnk0d"},{"status":"operational","name":"Workflow","created_at":"2020-04-29T17:51:22.606-07:00","updated_at":"2026-08-24T19:10:14.996-07:00","position":9,"description":"Hosted workflow manager in Korea region.","showcase":true,"start_date":null,"id":"2sdr1ksnn1gv","page_id":"m7f9cnfgfvdp","group_id":"gbmmwf6xnk0d"},{"status":"operational","name":"CDP API","created_at":"2020-04-29T11:11:05.058-07:00","updated_at":"2026-08-24T19:10:15.019-07:00","position":10,"description":"Customer Data Platform REST API","showcase":true,"start_date":null,"id":"xs4fjm849xq8","page_id":"m7f9cnfgfvdp","group_id":"gbmmwf6xnk0d"},{"status":"operational","name":"Data Access API (beta)","created_at":"2020-04-30T18:52:14.153-07:00","updated_at":"2026-08-24T19:10:15.091-07:00","position":13,"description":"API for directly accessing data stored in the Arm Treasure Data Data Platform","showcase":true,"start_date":null,"id":"h8l2r6b9rxm3","page_id":"m7f9cnfgfvdp","group_id":"gbmmwf6xnk0d"},{"status":"operational","name":"ADL","created_at":"2022-01-18T13:12:36.061-08:00","updated_at":"2026-08-24T19:10:15.144-07:00","position":15,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"zt82w56dy4nq","page_id":"m7f9cnfgfvdp","group_id":"gbmmwf6xnk0d"}]},{"name":"[US Region] Database Maintenance","status":"scheduled","created_at":"2026-10-15T12:43:27.039-07:00","updated_at":"2026-10-15T13:55:23.129-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/3qtf8dqx5hr6","scheduled_for":"2026-11-16T17:00:00.000-08:00","scheduled_until":"2026-11-16T19:00:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-15T12:43:27.008-07:00","reminder_intervals":null,"id":"3fbxf56mbn14","page_id":"m7f9cnfgfvdp","incident_updates":[{"status":"scheduled","body":"On Tuesday, November 17 from 01:00 to 03:00 UTC, we will perform routine maintenance on the databases that power the Treasure AI Platform.\n\nDuring this maintenance, we will apply patches and updates to databases used by the Treasure AI Platform. These updates are necessary to ensure we have the latest security and performance improvements available. There may be a brief period of unavailability while we restart services, typically a few minutes. See below for information about the impact of this change to Treasure AI services.\n\nWe will communicate with you via our status page (https://status.treasure.ai/ ) on the maintenance activities. If you notice any problems outside this maintenance window, we encourage you to contact our support team for assistance (https://docs.treasure.ai/support/contacting-treasure-data-support).\n\n# Impact\n\nDuring the maintenance window and the recovery period that follows, the impact follows one rule:\n\n- Asynchronous processing keeps working, just slower. Ingestion, jobs, and message deliveries are queued and automatically retried, and complete on their own after maintenance.\n\n- Synchronous requests return errors (mostly 5xx). Retry them after we mark maintenance complete on our status page.\n\nCustomers make experience the following:\n\n- Jobs execution delay\n\nAll jobs (Presto Query Engine, Hadoop / Hive Query Engine, Data Connector Integrations, Bulk Import, Bulk Export, Result Export, and Partial Delete jobs submitted from Console, API, Workflow or triggered by our system according to the configured schedule) will be delayed and automatically retried until they succeed after the downtime period. We expect job processing to ramp up over 30 minutes after the maintenance is complete before returning to full throughput.\n\nIf customers experience errors running Data Connector Integration Export jobs, please contact our Support team at support@treasure.ai to recover the jobs. To avoid data duplication in your systems from Treasure AI exports, Integration Export jobs won’t be automatically retried.\n\n- Console execution delay\n\nData Workbench and Audience Studio will show that jobs are running longer due to job execution delays. The Table preview (sample data and records counter) in Data Workbench may show old information while maintenance is underway.  After maintenance is complete, we expect the processing of Data Workbench and Audience Studio jobs to recover gradually over 30 minutes. SQL or Workflow requests to create tables will be delayed and automatically retried after the maintenance period.\n\n- REST API\n\nThe REST API endpoints to create tables, job submission, and job cancellation will be unavailable and will respond with a 500 error code.\n\nComponents that use the REST API may also see performance degradation such as delays, authorisation failures,  partial functionality, unavailability, and errors during the maintenance window. These components include “Web Interface”, “Mobile/Javascript REST API”, “Workflow”, “Workflow REST API”, “CDP API”, “Data Access API (beta)”, “ADL”, “Engage Studio REST APIs”, “Engage Studio Message Delivery”, “AI Agent Foundry, Foundry Workspace”, “Streaming Ingress / Egress connectors”.\n\nRequests, workflows, and deliveries will be retried where safe to do so, and scheduled jobs will be processed after the maintenance period.\n\n- Data Connector Integrations connection settings\n\nDuring the maintenance, creating or updating Data Connector Integrations connections may fail. Please retry after the maintenance is complete.\n\n- AI Signals\n\nDuring the maintenance window, requests to the ML Batch API used by AI Signals may temporarily fail, and machine learning training or prediction runs may not be created or executed.\nTreasure Workflow tasks that invoke the ML Batch API will retry automatically, so no customer action is expected for workflow-based runs. Customers that call the ML Batch API directly may receive failed requests during the maintenance window and should follow their normal retry handling after maintenance is complete.\n\n- AI Studio\n\nDuring the maintenance window, Treasure AI Studio users may experience errors when accessing chats, managing projects, or updating settings.\n\nWhat needs your attention\n\n- Campaigns scheduled during the window - check them and re-run any that failed.\n- Long-running workflows - workflows running longer than a few minutes may be terminated. Check and re-run them.\n- Integration Export jobs are not retried automatically, to avoid duplicating data in your systems. If one fails, contact support@treasure.ai to recover it.\n\n# Communication\n\nBeyond this notice, we will provide updates on our status page (https://status.treasure.ai/) approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is complete. At that time, all systems will have returned to normal operations, and the Scheduled Maintenance will be closed.\n\nIf you have any questions or concerns about this upgrade, please contact our Support team at support@treasure.ai.","created_at":"2026-10-15T12:43:27.157-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-15T12:43:27.157-07:00","display_at":"2026-10-15T12:43:27.157-07:00","deliver_notifications":true,"tweet_id":null,"id":"chd5rrfzd503","incident_id":"3fbxf56mbn14","custom_tweet":null,"affected_components":[{"code":"5rl16mqgy707","name":"US - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"2ybpnclzbwqg","name":"US - REST API","old_status":"operational","new_status":"operational"},{"code":"l9hv50mq7f8v","name":"US - Streaming Import REST API","old_status":"operational","new_status":"operational"},{"code":"dq7b2l4b1ktq","name":"US - Mobile/Javascript REST API","old_status":"operational","new_status":"operational"},{"code":"z4gtrnpyhcff","name":"US - Data Connector Integrations","old_status":"operational","new_status":"operational"},{"code":"q6vh5hl1plgv","name":"US - Hadoop / Hive Query Engine","old_status":"operational","new_status":"operational"},{"code":"gjd2rsqbjzxb","name":"US - Presto Query Engine","old_status":"operational","new_status":"operational"},{"code":"mlqt6rr8xnnt","name":"US - Presto JDBC/ODBC Gateway","old_status":"operational","new_status":"operational"},{"code":"96cjfxwr8z4j","name":"US - Workflow","old_status":"operational","new_status":"operational"},{"code":"d8jjmt09h0ck","name":"US - CDP API","old_status":"operational","new_status":"operational"},{"code":"1d5p00yhs21w","name":"US - Data Access API (beta)","old_status":"operational","new_status":"operational"},{"code":"yrbb028x6xvh","name":"US - ADL","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web Interface","created_at":"2013-07-03T18:59:10.907-07:00","updated_at":"2026-10-15T17:04:04.709-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"5rl16mqgy707","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"},{"status":"operational","name":"REST API","created_at":"2013-05-16T14:06:45.099-07:00","updated_at":"2026-08-26T19:32:19.782-07:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"2ybpnclzbwqg","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"},{"status":"operational","name":"Streaming Import REST API","created_at":"2013-05-16T14:08:32.071-07:00","updated_at":"2026-08-26T19:32:19.803-07:00","position":3,"description":null,"showcase":true,"start_date":null,"id":"l9hv50mq7f8v","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"},{"status":"operational","name":"Mobile/Javascript REST API","created_at":"2015-01-21T15:27:39.566-08:00","updated_at":"2026-08-26T19:32:19.826-07:00","position":4,"description":null,"showcase":true,"start_date":null,"id":"dq7b2l4b1ktq","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"},{"status":"operational","name":"Data Connector Integrations","created_at":"2016-12-21T16:13:16.944-08:00","updated_at":"2026-10-22T00:44:03.293-07:00","position":5,"description":null,"showcase":true,"start_date":null,"id":"z4gtrnpyhcff","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"},{"status":"operational","name":"Hadoop / Hive Query Engine","created_at":"2016-12-21T16:06:35.319-08:00","updated_at":"2026-08-26T19:32:19.875-07:00","position":6,"description":null,"showcase":true,"start_date":null,"id":"q6vh5hl1plgv","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"},{"status":"operational","name":"Presto Query Engine","created_at":"2015-01-29T10:29:18.092-08:00","updated_at":"2026-08-26T19:32:19.898-07:00","position":7,"description":null,"showcase":true,"start_date":null,"id":"gjd2rsqbjzxb","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"},{"status":"operational","name":"Presto JDBC/ODBC Gateway","created_at":"2016-12-21T16:07:18.784-08:00","updated_at":"2026-08-26T19:32:19.919-07:00","position":8,"description":null,"showcase":true,"start_date":null,"id":"mlqt6rr8xnnt","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"},{"status":"operational","name":"Workflow","created_at":"2017-08-01T15:50:58.727-07:00","updated_at":"2026-08-26T19:32:19.937-07:00","position":9,"description":"Hosted workflow manager in US (AWS us-east1) region.","showcase":true,"start_date":null,"id":"96cjfxwr8z4j","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"},{"status":"operational","name":"CDP API","created_at":"2019-06-18T09:28:42.774-07:00","updated_at":"2026-08-26T19:32:19.955-07:00","position":10,"description":"Customer Data Platform REST API","showcase":true,"start_date":null,"id":"d8jjmt09h0ck","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"},{"status":"operational","name":"Data Access API (beta)","created_at":"2019-10-28T18:35:49.193-07:00","updated_at":"2026-08-26T19:32:20.008-07:00","position":13,"description":"API for directly accessing data stored in the Arm Treasure Data Data Platform","showcase":true,"start_date":null,"id":"1d5p00yhs21w","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"},{"status":"operational","name":"ADL","created_at":"2022-01-18T13:12:05.733-08:00","updated_at":"2026-08-26T19:32:20.046-07:00","position":15,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"yrbb028x6xvh","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"}]},{"name":"[Tokyo Region] Database Maintenance","status":"scheduled","created_at":"2026-10-15T12:53:21.996-07:00","updated_at":"2026-10-15T13:55:52.149-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/ydm8dtzw9vtz","scheduled_for":"2026-11-17T17:00:00.000-08:00","scheduled_until":"2026-11-17T19:00:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-15T12:53:21.806-07:00","reminder_intervals":null,"id":"x4pqrlvysbc8","page_id":"m7f9cnfgfvdp","incident_updates":[{"status":"scheduled","body":"On Wednesday, November 18 from 01:00 to 03:00 UTC, we will perform routine maintenance on the databases that power the Treasure AI Platform.\n\nDuring this maintenance, we will apply patches and updates to databases used by the Treasure AI Platform. These updates are necessary to ensure we have the latest security and performance improvements available. There may be a brief period of unavailability while we restart services, typically a few minutes. See below for information about the impact of this change to Treasure AI services.\n\nWe will communicate with you via our status page (https://status.treasure.ai/ ) on the maintenance activities. If you notice any problems outside this maintenance window, we encourage you to contact our support team for assistance (https://docs.treasure.ai/support/contacting-treasure-data-support ).\n\n\n # Impact\n\nDuring the maintenance window and the recovery period that follows, the impact follows one rule:\n\n- Asynchronous processing keeps working, just slower. Ingestion, jobs, and message deliveries are queued and automatically retried, and complete on their own after maintenance.\n\n- Synchronous requests return errors (mostly 5xx). Retry them after we mark maintenance complete on our status page.\n\n\nCustomers make experience the following:\n\n- Jobs execution delay\n\nAll jobs (Presto Query Engine, Hadoop / Hive Query Engine, Data Connector Integrations, Bulk Import, Bulk Export, Result Export, and Partial Delete jobs submitted from Console, API, Workflow or triggered by our system according to the configured schedule) will be delayed and automatically retried until they succeed after the downtime period. We expect job processing to ramp up over 30 minutes after the maintenance is complete before returning to full throughput.\n\nIf customers experience errors running Data Connector Integration Export jobs, please contact our Support team at support@treasure.ai to recover the jobs. To avoid data duplication in your systems from Treasure AI exports, Integration Export jobs won’t be automatically retried.\n\n- Console execution delay\n\nData Workbench and Audience Studio will show that jobs are running longer due to job execution delays. The Table preview (sample data and records counter) in Data Workbench may show old information while maintenance is underway.  After maintenance is complete, we expect the processing of Data Workbench and Audience Studio jobs to recover gradually over 30 minutes. SQL or Workflow requests to create tables will be delayed and automatically retried after the maintenance period.\n\n- REST API\n\nThe REST API endpoints to create tables, job submission, and job cancellation will be unavailable and will respond with a 500 error code.\n\nComponents that use the REST API may also see performance degradation such as delays, authorisation failures,  partial functionality, unavailability, and errors during the maintenance window. These components include “Web Interface”, “Mobile/Javascript REST API”, “Workflow”, “Workflow REST API”, “CDP API”, “Data Access API (beta)”, “ADL”, “Engage Studio REST APIs”, “Engage Studio Message Delivery”, “AI Agent Foundry, Foundry Workspace”, “Streaming Ingress / Egress connectors”\n\nRequests, workflows, and deliveries will be retried where safe to do so, and scheduled jobs will be processed after the maintenance period.\n\nData Connector Integrations connection settings\n\nDuring the maintenance, creating or updating Data Connector Integrations connections may fail. Please retry after the maintenance is complete.\n\n- AI Signals \n\nDuring the maintenance window, requests to the ML Batch API used by AI Signals may temporarily fail, and machine learning training or prediction runs may not be created or executed.\nTreasure Workflow tasks that invoke the ML Batch API will retry automatically, so no customer action is expected for workflow-based runs. Customers that call the ML Batch API directly may receive failed requests during the maintenance window and should follow their normal retry handling after maintenance is complete.\n\n- AI Studio\n\nDuring the maintenance window, Treasure AI Studio users may experience errors when accessing chats, managing projects, or updating settings.\n\n\nWhat needs your attention\n\n- Campaigns scheduled during the window - check them and re-run any that failed.\n- Long-running workflows - workflows running longer than a few minutes may be terminated. Check and re-run them.\n- Integration Export jobs are not retried automatically, to avoid duplicating data in your systems. If one fails, contact support@treasure.ai to recover it.\n\n\n # Communication\n\nBeyond this notice, we will provide updates on our status page (https://status.treasure.ai/) approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is complete. At that time, all systems will have returned to normal operations, and the Scheduled Maintenance will be closed.\n\nIf you have any questions or concerns about this upgrade, please contact our Support team at support@treasure.ai.","created_at":"2026-10-15T12:53:22.116-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-15T12:53:22.116-07:00","display_at":"2026-10-15T12:53:22.116-07:00","deliver_notifications":true,"tweet_id":null,"id":"v2vs6zskkffc","incident_id":"x4pqrlvysbc8","custom_tweet":null,"affected_components":[{"code":"twwwc66cthgg","name":"Tokyo - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"lpvhf2tr5rsj","name":"Tokyo - REST API","old_status":"operational","new_status":"operational"},{"code":"5kccmcnsm9nw","name":"Tokyo - Streaming Import REST API","old_status":"operational","new_status":"operational"},{"code":"xdslw0cf385s","name":"Tokyo - Mobile/Javascript REST API","old_status":"operational","new_status":"operational"},{"code":"wq5qnwc9l9wp","name":"Tokyo - Data Connector Integrations","old_status":"operational","new_status":"operational"},{"code":"lx0tj6n3d600","name":"Tokyo - Hadoop / Hive Query Engine","old_status":"operational","new_status":"operational"},{"code":"dd0lj02gmkvt","name":"Tokyo - Presto Query Engine","old_status":"operational","new_status":"operational"},{"code":"k6zr2f47szhy","name":"Tokyo - Presto JDBC/ODBC Gateway","old_status":"operational","new_status":"operational"},{"code":"spd40dhs7zkb","name":"Tokyo - Workflow","old_status":"operational","new_status":"operational"},{"code":"jcp5yd6z1d55","name":"Tokyo - CDP API","old_status":"operational","new_status":"operational"},{"code":"7ywb0wjr94n9","name":"Tokyo - Data Access API (beta)","old_status":"operational","new_status":"operational"},{"code":"8263863lcpyl","name":"Tokyo - ADL","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web Interface","created_at":"2016-12-21T15:29:30.199-08:00","updated_at":"2026-10-15T17:04:04.765-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"twwwc66cthgg","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"REST API","created_at":"2016-12-21T15:29:52.171-08:00","updated_at":"2026-08-30T18:47:42.146-07:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"lpvhf2tr5rsj","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"Streaming Import REST API","created_at":"2016-12-21T15:30:34.315-08:00","updated_at":"2026-08-30T18:47:42.165-07:00","position":3,"description":null,"showcase":true,"start_date":null,"id":"5kccmcnsm9nw","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"Mobile/Javascript REST API","created_at":"2016-12-22T18:42:30.494-08:00","updated_at":"2026-08-30T18:47:42.185-07:00","position":4,"description":null,"showcase":true,"start_date":null,"id":"xdslw0cf385s","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"Data Connector Integrations","created_at":"2016-12-22T18:43:33.765-08:00","updated_at":"2026-10-22T00:44:03.326-07:00","position":5,"description":null,"showcase":true,"start_date":null,"id":"wq5qnwc9l9wp","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"Hadoop / Hive Query Engine","created_at":"2016-12-22T18:43:47.727-08:00","updated_at":"2026-08-30T18:47:42.225-07:00","position":6,"description":null,"showcase":true,"start_date":null,"id":"lx0tj6n3d600","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"Presto Query Engine","created_at":"2016-12-22T18:43:58.987-08:00","updated_at":"2026-08-30T18:47:42.246-07:00","position":7,"description":null,"showcase":true,"start_date":null,"id":"dd0lj02gmkvt","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"Presto JDBC/ODBC Gateway","created_at":"2016-12-22T18:45:00.196-08:00","updated_at":"2026-08-30T18:47:42.265-07:00","position":8,"description":null,"showcase":true,"start_date":null,"id":"k6zr2f47szhy","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"Workflow","created_at":"2017-08-01T16:03:55.318-07:00","updated_at":"2026-08-30T18:47:42.286-07:00","position":9,"description":"Hosted workflow manager in Tokyo (AWS ap-northeast1) region.","showcase":true,"start_date":null,"id":"spd40dhs7zkb","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"CDP API","created_at":"2019-06-18T09:28:52.215-07:00","updated_at":"2026-08-30T18:47:42.306-07:00","position":10,"description":"Customer Data Platform REST API","showcase":true,"start_date":null,"id":"jcp5yd6z1d55","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"Data Access API (beta)","created_at":"2019-10-28T18:36:19.518-07:00","updated_at":"2026-08-30T18:47:42.366-07:00","position":13,"description":"API for directly accessing data stored in the Arm Treasure Data Data Platform","showcase":true,"start_date":null,"id":"7ywb0wjr94n9","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"ADL","created_at":"2022-01-18T13:12:16.429-08:00","updated_at":"2026-08-30T18:47:42.402-07:00","position":15,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"8263863lcpyl","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"}]},{"name":"[AP03 Region] Database Maintenance","status":"scheduled","created_at":"2026-10-15T15:44:54.201-07:00","updated_at":"2026-10-15T15:44:54.365-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/dp9nnt5n9psw","scheduled_for":"2026-11-18T17:00:00.000-08:00","scheduled_until":"2026-11-18T19:00:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-15T15:44:54.161-07:00","reminder_intervals":null,"id":"263f0qs3m99m","page_id":"m7f9cnfgfvdp","incident_updates":[{"status":"scheduled","body":"On Thursday, November 19 from 01:00 to 03:00 UTC, we will perform routine maintenance on the databases that power the Treasure AI Platform.\n\nDuring this maintenance, we will apply patches and updates to databases used by the Treasure AI Platform. These updates are necessary to ensure we have the latest security and performance improvements available. There may be a brief period of unavailability while we restart services, typically a few minutes. See below for information about the impact of this change to Treasure AI services.\n\nWe will communicate with you via our status page (https://status.treasure.ai/ ) on the maintenance activities. If you notice any problems outside this maintenance window, we encourage you to contact our support team for assistance (https://docs.treasure.ai/support/contacting-treasure-data-support).\n\n\n # Impact\n\nDuring the maintenance window and the recovery period that follows, the impact follows one rule:\n\n- Asynchronous processing keeps working, just slower. Ingestion, jobs, and message deliveries are queued and automatically retried, and complete on their own after maintenance.\n\n- Synchronous requests return errors (mostly 5xx). Retry them after we mark maintenance complete on our status page.\n\n\nCustomers make experience the following:\n\n- Jobs execution delay\n\nAll jobs (Presto Query Engine, Hadoop / Hive Query Engine, Data Connector Integrations, Bulk Import, Bulk Export, Result Export, and Partial Delete jobs submitted from Console, API, Workflow or triggered by our system according to the configured schedule) will be delayed and automatically retried until they succeed after the downtime period. We expect job processing to ramp up over 30 minutes after the maintenance is complete before returning to full throughput.\n\nIf customers experience errors running Data Connector Integration Export jobs, please contact our Support team at support@treasure.ai to recover the jobs. To avoid data duplication in your systems from Treasure AI exports, Integration Export jobs won’t be automatically retried.\n\n- Console execution delay\n\nData Workbench and Audience Studio will show that jobs are running longer due to job execution delays. The Table preview (sample data and records counter) in Data Workbench may show old information while maintenance is underway.  After maintenance is complete, we expect the processing of Data Workbench and Audience Studio jobs to recover gradually over 30 minutes. SQL or Workflow requests to create tables will be delayed and automatically retried after the maintenance period.\n\n- REST API\n\nThe REST API endpoints to create tables, job submission, and job cancellation will be unavailable and will respond with a 500 error code.\n\nComponents that use the REST API may also see performance degradation such as delays, authorisation failures,  partial functionality, unavailability, and errors during the maintenance window. These components include “Web Interface”, “Mobile/Javascript REST API”, “Workflow”, “Workflow REST API”, “CDP API”, “Data Access API (beta)”, “ADL”, “Engage Studio REST APIs”, “Engage Studio Message Delivery”, “AI Agent Foundry, Foundry Workspace”, “Streaming Ingress / Egress connectors”\n\nRequests, workflows, and deliveries will be retried where safe to do so, and scheduled jobs will be processed after the maintenance period.\n\n- Data Connector Integrations connection settings\n\nDuring the maintenance, creating or updating Data Connector Integrations connections may fail. Please retry after the maintenance is complete.\n\n- AI Signals \n\nDuring the maintenance window, requests to the ML Batch API used by AI Signals may temporarily fail, and machine learning training or prediction runs may not be created or executed.\nTreasure Workflow tasks that invoke the ML Batch API will retry automatically, so no customer action is expected for workflow-based runs. Customers that call the ML Batch API directly may receive failed requests during the maintenance window and should follow their normal retry handling after maintenance is complete.\n\n- AI Studio\n\nDuring the maintenance window, Treasure AI Studio users may experience errors when accessing chats, managing projects, or updating settings.\n\n\nWhat needs your attention\n\n- Campaigns scheduled during the window - check them and re-run any that failed.\n- Long-running workflows - workflows running longer than a few minutes may be terminated. Check and re-run them.\n- Integration Export jobs are not retried automatically, to avoid duplicating data in your systems. If one fails, contact support@treasure.ai to recover it.\n\n \n # Communication\n\nBeyond this notice, we will provide updates on our status page (https://status.treasure.ai/) approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is complete. At that time, all systems will have returned to normal operations, and the Scheduled Maintenance will be closed.\n\nIf you have any questions or concerns about this upgrade, please contact our Support team at support@treasure.ai.","created_at":"2026-10-15T15:44:54.359-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-15T15:44:54.359-07:00","display_at":"2026-10-15T15:44:54.359-07:00","deliver_notifications":true,"tweet_id":null,"id":"85xwkq0xqtcg","incident_id":"263f0qs3m99m","custom_tweet":null,"affected_components":[{"code":"v5vd718fm2vx","name":"AP03 - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"49jkztc8wnb3","name":"AP03 - REST API","old_status":"operational","new_status":"operational"},{"code":"b1gxd58hs5k7","name":"AP03 - Streaming Import REST API","old_status":"operational","new_status":"operational"},{"code":"15ty5gmfglmv","name":"AP03 - Mobile/Javascript REST API","old_status":"operational","new_status":"operational"},{"code":"38zqqm3l1t46","name":"AP03 - Data Connector Integrations","old_status":"operational","new_status":"operational"},{"code":"byw86cyprk8d","name":"AP03 - Hadoop / Hive Query Engine","old_status":"operational","new_status":"operational"},{"code":"kvy5t4bvv5vk","name":"AP03 - Presto Query Engine","old_status":"operational","new_status":"operational"},{"code":"kkx1f8s2yq3h","name":"AP03 - Presto JDBC/ODBC Gateway","old_status":"operational","new_status":"operational"},{"code":"3z7th609ysnm","name":"AP03 - Workflow","old_status":"operational","new_status":"operational"},{"code":"sjdcr92jt43p","name":"AP03 - CDP API","old_status":"operational","new_status":"operational"},{"code":"hj035htl66f0","name":"AP03 - ADL","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web Interface","created_at":"2022-01-18T13:06:57.148-08:00","updated_at":"2026-10-15T17:04:04.852-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"v5vd718fm2vx","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"},{"status":"operational","name":"REST API","created_at":"2022-01-18T13:07:48.579-08:00","updated_at":"2026-09-02T18:24:23.841-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"49jkztc8wnb3","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"},{"status":"operational","name":"Streaming Import REST API","created_at":"2022-01-18T13:08:55.621-08:00","updated_at":"2026-09-02T18:24:23.861-07:00","position":3,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"b1gxd58hs5k7","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"},{"status":"operational","name":"Mobile/Javascript REST API","created_at":"2022-01-18T13:09:11.717-08:00","updated_at":"2026-09-02T18:24:23.884-07:00","position":4,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"15ty5gmfglmv","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"},{"status":"operational","name":"Data Connector Integrations","created_at":"2022-01-18T13:09:29.108-08:00","updated_at":"2026-10-22T00:44:03.381-07:00","position":5,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"38zqqm3l1t46","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"},{"status":"operational","name":"Hadoop / Hive Query Engine","created_at":"2022-01-18T13:09:44.563-08:00","updated_at":"2026-09-02T18:24:23.931-07:00","position":6,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"byw86cyprk8d","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"},{"status":"operational","name":"Presto Query Engine","created_at":"2022-01-18T13:09:58.932-08:00","updated_at":"2026-09-02T18:24:23.955-07:00","position":7,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"kvy5t4bvv5vk","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"},{"status":"operational","name":"Presto JDBC/ODBC Gateway","created_at":"2022-01-18T13:10:14.260-08:00","updated_at":"2026-09-02T18:24:23.978-07:00","position":8,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"kkx1f8s2yq3h","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"},{"status":"operational","name":"Workflow","created_at":"2022-01-18T13:10:30.440-08:00","updated_at":"2026-09-02T18:24:24.003-07:00","position":9,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"3z7th609ysnm","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"},{"status":"operational","name":"CDP API","created_at":"2022-01-18T13:10:48.126-08:00","updated_at":"2026-09-02T18:24:24.027-07:00","position":10,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"sjdcr92jt43p","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"},{"status":"operational","name":"ADL","created_at":"2022-01-18T13:11:50.206-08:00","updated_at":"2026-09-02T18:24:24.094-07:00","position":13,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"hj035htl66f0","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"}]},{"name":"[EU Region] Database Maintenance","status":"scheduled","created_at":"2026-10-15T15:50:22.293-07:00","updated_at":"2026-10-15T15:50:22.411-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/b7wqgjgsrrgd","scheduled_for":"2026-11-19T17:00:00.000-08:00","scheduled_until":"2026-11-19T19:00:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-15T15:50:22.260-07:00","reminder_intervals":null,"id":"bn3y6h1cpc8s","page_id":"m7f9cnfgfvdp","incident_updates":[{"status":"scheduled","body":"On Friday, November 20 from 01:00 to 03:00 UTC, we will perform routine maintenance on the databases that power the Treasure AI Platform.\n\nDuring this maintenance, we will apply patches and updates to databases used by the Treasure AI Platform. These updates are necessary to ensure we have the latest security and performance improvements available. There may be a brief period of unavailability while we restart services, typically a few minutes. See below for information about the impact of this change to Treasure AI services.\n\nWe will communicate with you via our status page (https://status.treasure.ai/ ) on the maintenance activities. If you notice any problems outside this maintenance window, we encourage you to contact our support team for assistance (https://docs.treasure.ai/support/contacting-treasure-data-support ).\n\n\n # Impact\n\nDuring the maintenance window and the recovery period that follows, the impact follows one rule:\n\n- Asynchronous processing keeps working, just slower. Ingestion, jobs, and message deliveries are queued and automatically retried, and complete on their own after maintenance.\n\n- Synchronous requests return errors (mostly 5xx). Retry them after we mark maintenance complete on our status page.\n \n\nCustomers make experience the following:\n\n- Jobs execution delay\n\nAll jobs (Presto Query Engine, Hadoop / Hive Query Engine, Data Connector Integrations, Bulk Import, Bulk Export, Result Export, and Partial Delete jobs submitted from Console, API, Workflow or triggered by our system according to the configured schedule) will be delayed and automatically retried until they succeed after the downtime period. We expect job processing to ramp up over 30 minutes after the maintenance is complete before returning to full throughput.\n\nIf customers experience errors running Data Connector Integration Export jobs, please contact our Support team at support@treasure.ai to recover the jobs. To avoid data duplication in your systems from Treasure AI exports, Integration Export jobs won’t be automatically retried.\n\n- Console execution delay\n\nData Workbench and Audience Studio will show that jobs are running longer due to job execution delays. The Table preview (sample data and records counter) in Data Workbench may show old information while maintenance is underway.  After maintenance is complete, we expect the processing of Data Workbench and Audience Studio jobs to recover gradually over 30 minutes. SQL or Workflow requests to create tables will be delayed and automatically retried after the maintenance period.\n\n- REST API\n\nThe REST API endpoints to create tables, job submission, and job cancellation will be unavailable and will respond with a 500 error code.\n\nComponents that use the REST API may also see performance degradation such as delays, authorisation failures,  partial functionality, unavailability, and errors during the maintenance window. These components include “Web Interface”, “Mobile/Javascript REST API”, “Workflow”, “Workflow REST API”, “CDP API”, “Data Access API (beta)”, “ADL”, “Engage Studio REST APIs”, “Engage Studio Message Delivery”, “AI Agent Foundry, Foundry Workspace”, “Streaming Ingress / Egress connectors”\n\nRequests, workflows, and deliveries will be retried where safe to do so, and scheduled jobs will be processed after the maintenance period.\n\n- Data Connector Integrations connection settings\n\nDuring the maintenance, creating or updating Data Connector Integrations connections may fail. Please retry after the maintenance is complete.\n\n- AI Signals \n\nDuring the maintenance window, requests to the ML Batch API used by AI Signals may temporarily fail, and machine learning training or prediction runs may not be created or executed.\nTreasure Workflow tasks that invoke the ML Batch API will retry automatically, so no customer action is expected for workflow-based runs. Customers that call the ML Batch API directly may receive failed requests during the maintenance window and should follow their normal retry handling after maintenance is complete.\n\n- AI Studio\n\nDuring the maintenance window, Treasure AI Studio users may experience errors when accessing chats, managing projects, or updating settings.\n\n\nWhat needs your attention\n\n- Campaigns scheduled during the window - check them and re-run any that failed.\n- Long-running workflows - workflows running longer than a few minutes may be terminated. Check and re-run them.\n- Integration Export jobs are not retried automatically, to avoid duplicating data in your systems. If one fails, contact support@treasure.ai to recover it.\n\n\n # Communication\n\nBeyond this notice, we will provide updates on our status page (https://status.treasure.ai/) approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is complete. At that time, all systems will have returned to normal operations, and the Scheduled Maintenance will be closed.\n\nIf you have any questions or concerns about this upgrade, please contact our Support team at support@treasure.ai.","created_at":"2026-10-15T15:50:22.407-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-15T15:50:22.407-07:00","display_at":"2026-10-15T15:50:22.407-07:00","deliver_notifications":true,"tweet_id":null,"id":"dt4bmwlkks78","incident_id":"bn3y6h1cpc8s","custom_tweet":null,"affected_components":[{"code":"hm8t6cjppmtc","name":"EU - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wjqty2lt0953","name":"EU - REST API","old_status":"operational","new_status":"operational"},{"code":"4lbfx50fxd9t","name":"EU - Streaming Import REST API","old_status":"operational","new_status":"operational"},{"code":"gn4n5tmq23zv","name":"EU - Mobile/Javascript REST API","old_status":"operational","new_status":"operational"},{"code":"1gwfnybjm87c","name":"EU - Data Connector Integrations","old_status":"operational","new_status":"operational"},{"code":"l7xtwjm73b3n","name":"EU - Hadoop / Hive Query Engine","old_status":"operational","new_status":"operational"},{"code":"mg2w0plgwsd5","name":"EU - Presto Query Engine","old_status":"operational","new_status":"operational"},{"code":"c504hngpdjcg","name":"EU - Presto JDBC/ODBC Gateway","old_status":"operational","new_status":"operational"},{"code":"cm0zltqh6mrc","name":"EU - Workflow","old_status":"operational","new_status":"operational"},{"code":"bw0xfbtywvs0","name":"EU - CDP API","old_status":"operational","new_status":"operational"},{"code":"jh7xvng9lfqg","name":"EU - Data Access API (beta)","old_status":"operational","new_status":"operational"},{"code":"3tsm903jq1fr","name":"EU - ADL","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web Interface","created_at":"2019-01-04T13:55:22.817-08:00","updated_at":"2026-10-15T17:04:04.794-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"hm8t6cjppmtc","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"REST API","created_at":"2019-01-04T13:57:05.108-08:00","updated_at":"2026-09-01T18:31:39.514-07:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"wjqty2lt0953","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Streaming Import REST API","created_at":"2019-01-04T13:57:23.448-08:00","updated_at":"2026-09-01T18:31:39.532-07:00","position":3,"description":null,"showcase":true,"start_date":null,"id":"4lbfx50fxd9t","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Mobile/Javascript REST API","created_at":"2019-01-04T13:57:37.842-08:00","updated_at":"2026-09-01T18:31:39.552-07:00","position":4,"description":null,"showcase":true,"start_date":null,"id":"gn4n5tmq23zv","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Data Connector Integrations","created_at":"2019-01-04T13:57:51.383-08:00","updated_at":"2026-10-22T00:44:03.353-07:00","position":5,"description":null,"showcase":true,"start_date":null,"id":"1gwfnybjm87c","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Hadoop / Hive Query Engine","created_at":"2019-01-04T13:58:03.689-08:00","updated_at":"2026-09-01T18:31:39.588-07:00","position":6,"description":null,"showcase":true,"start_date":null,"id":"l7xtwjm73b3n","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Presto Query Engine","created_at":"2019-01-04T13:58:36.478-08:00","updated_at":"2026-09-01T18:31:39.605-07:00","position":7,"description":null,"showcase":true,"start_date":null,"id":"mg2w0plgwsd5","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Presto JDBC/ODBC Gateway","created_at":"2019-01-04T13:58:48.795-08:00","updated_at":"2026-09-01T18:31:39.625-07:00","position":8,"description":null,"showcase":true,"start_date":null,"id":"c504hngpdjcg","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Workflow","created_at":"2019-01-04T13:59:00.663-08:00","updated_at":"2026-09-01T18:31:39.643-07:00","position":9,"description":"Hosted workflow manager in EU (AWS eu-central1) region.","showcase":true,"start_date":null,"id":"cm0zltqh6mrc","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"CDP API","created_at":"2019-06-18T09:29:02.226-07:00","updated_at":"2026-09-01T18:31:39.661-07:00","position":10,"description":"Customer Data Platform REST API","showcase":true,"start_date":null,"id":"bw0xfbtywvs0","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Data Access API (beta)","created_at":"2019-10-28T18:36:43.436-07:00","updated_at":"2026-09-01T18:31:39.713-07:00","position":13,"description":"API for directly accessing data stored in the Arm Treasure Data Data Platform","showcase":true,"start_date":null,"id":"jh7xvng9lfqg","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"ADL","created_at":"2022-01-18T13:12:26.245-08:00","updated_at":"2026-09-01T18:31:39.752-07:00","position":15,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"3tsm903jq1fr","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"}]},{"name":"[US Region][Tokyo Region][EU Region][AP03 Region] Bulk Load and Result Export Job Failures","status":"resolved","created_at":"2026-11-09T23:08:23.842-08:00","updated_at":"2026-11-10T00:10:52.563-08:00","monitoring_at":"2026-11-09T23:08:24.004-08:00","resolved_at":"2026-11-10T00:10:52.535-08:00","impact":"none","shortlink":"https://stspg.io/pnybfmwt5zcl","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-11-09T23:08:23.821-08:00","reminder_intervals":null,"id":"mr7hh7c9qqhs","page_id":"m7f9cnfgfvdp","incident_updates":[{"status":"resolved","body":"We have confirmed that the rollback is complete and the incident is resolved.","created_at":"2026-11-10T00:10:52.535-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-10T00:10:52.535-08:00","display_at":"2026-11-10T00:10:52.535-08:00","deliver_notifications":true,"tweet_id":null,"id":"ywtdyv19t4jd","incident_id":"mr7hh7c9qqhs","custom_tweet":null,"affected_components":[{"code":"z4gtrnpyhcff","name":"US - Data Connector Integrations","old_status":"operational","new_status":"operational"},{"code":"wq5qnwc9l9wp","name":"Tokyo - Data Connector Integrations","old_status":"operational","new_status":"operational"},{"code":"1gwfnybjm87c","name":"EU - Data Connector Integrations","old_status":"operational","new_status":"operational"},{"code":"38zqqm3l1t46","name":"AP03 - Data Connector Integrations","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A release deployed on November 9 caused some Bulk Load and Result Export jobs to fail. We have identified the root cause and completed the rollback. We are monitoring for any further failures.\n\nAffected Bulk Load jobs may contain javax.ws.rs.ClientErrorException: HTTP 409 Conflict in their logs. Affected Result Export jobs may report an unusually high number of invalid records.","created_at":"2026-11-09T23:08:24.004-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-09T23:08:24.004-08:00","display_at":"2026-11-09T23:08:24.004-08:00","deliver_notifications":true,"tweet_id":null,"id":"2321852b62q5","incident_id":"mr7hh7c9qqhs","custom_tweet":null,"affected_components":[{"code":"z4gtrnpyhcff","name":"US - Data Connector Integrations","old_status":"operational","new_status":"operational"},{"code":"wq5qnwc9l9wp","name":"Tokyo - Data Connector Integrations","old_status":"operational","new_status":"operational"},{"code":"1gwfnybjm87c","name":"EU - Data Connector Integrations","old_status":"operational","new_status":"operational"},{"code":"38zqqm3l1t46","name":"AP03 - Data Connector Integrations","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Data Connector Integrations","created_at":"2016-12-21T16:13:16.944-08:00","updated_at":"2026-10-22T00:44:03.293-07:00","position":5,"description":null,"showcase":true,"start_date":null,"id":"z4gtrnpyhcff","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"},{"status":"operational","name":"Data Connector Integrations","created_at":"2016-12-22T18:43:33.765-08:00","updated_at":"2026-10-22T00:44:03.326-07:00","position":5,"description":null,"showcase":true,"start_date":null,"id":"wq5qnwc9l9wp","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"Data Connector Integrations","created_at":"2019-01-04T13:57:51.383-08:00","updated_at":"2026-10-22T00:44:03.353-07:00","position":5,"description":null,"showcase":true,"start_date":null,"id":"1gwfnybjm87c","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Data Connector Integrations","created_at":"2022-01-18T13:09:29.108-08:00","updated_at":"2026-10-22T00:44:03.381-07:00","position":5,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"38zqqm3l1t46","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"}]},{"name":"[US Region][Tokyo Region][EU Region][AP03 Region] Data Connector Integrations - Date columns from S3 Parquet imports loaded as text","status":"resolved","created_at":"2026-10-21T20:24:38.950-07:00","updated_at":"2026-10-22T03:15:59.652-07:00","monitoring_at":"2026-10-22T00:44:03.436-07:00","resolved_at":"2026-10-22T03:15:59.625-07:00","impact":"major","shortlink":"https://stspg.io/4tp2lbkhc08m","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-21T20:24:38.927-07:00","reminder_intervals":null,"id":"rxkdj0cb53tb","page_id":"m7f9cnfgfvdp","incident_updates":[{"status":"resolved","body":"The issue causing Amazon S3 Parquet imports to load date and time columns as text (string) instead of numbers (long) has been resolved. A fix was deployed on October 22, 2026 at 07:40 UTC, and new import jobs load these columns as numbers (long), as before October 13, 2026.\n\nData imported between October 13, 2026 02:00 UTC and October 22, 2026 07:40 UTC may contain affected date and time columns. We will contact affected customers directly.\n\nWe apologize for the inconvenience and thank you for your patience.","created_at":"2026-10-22T03:15:59.625-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T03:15:59.625-07:00","display_at":"2026-10-22T03:15:59.625-07:00","deliver_notifications":true,"tweet_id":null,"id":"n5rvk67nvw1b","incident_id":"rxkdj0cb53tb","custom_tweet":null,"affected_components":[{"code":"z4gtrnpyhcff","name":"US - Data Connector Integrations","old_status":"operational","new_status":"operational"},{"code":"wq5qnwc9l9wp","name":"Tokyo - Data Connector Integrations","old_status":"operational","new_status":"operational"},{"code":"1gwfnybjm87c","name":"EU - Data Connector Integrations","old_status":"operational","new_status":"operational"},{"code":"38zqqm3l1t46","name":"AP03 - Data Connector Integrations","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have deployed a fix for Amazon S3 Parquet imports loading date and time columns as text. New import jobs load these columns as numbers (long), as before October 13, 2026. We are monitoring to ensure stability.\n\nWe will provide an update in 30 minutes.","created_at":"2026-10-22T00:44:03.436-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T00:44:03.436-07:00","display_at":"2026-10-22T00:44:03.436-07:00","deliver_notifications":true,"tweet_id":null,"id":"kwg4b9p6bhmt","incident_id":"rxkdj0cb53tb","custom_tweet":null,"affected_components":[{"code":"z4gtrnpyhcff","name":"US - Data Connector Integrations","old_status":"partial_outage","new_status":"operational"},{"code":"wq5qnwc9l9wp","name":"Tokyo - Data Connector Integrations","old_status":"partial_outage","new_status":"operational"},{"code":"1gwfnybjm87c","name":"EU - Data Connector Integrations","old_status":"partial_outage","new_status":"operational"},{"code":"38zqqm3l1t46","name":"AP03 - Data Connector Integrations","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified the cause of Amazon S3 Parquet imports loading date and time columns as text (string) instead of numbers (long) since October 13, 2026 02:00 UTC, and are deploying a fix.\n\nUntil the fix is deployed, affected import jobs continue to complete with these columns loaded as text. Other columns and other data connectors are not affected. We are verifying data integrity for data imported during this period.\n\nWe will provide an update in 30 minutes.","created_at":"2026-10-21T23:22:44.546-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T23:22:44.546-07:00","display_at":"2026-10-21T23:22:44.546-07:00","deliver_notifications":true,"tweet_id":null,"id":"29g7hx2s1pmt","incident_id":"rxkdj0cb53tb","custom_tweet":null,"affected_components":[{"code":"z4gtrnpyhcff","name":"US - Data Connector Integrations","old_status":"partial_outage","new_status":"partial_outage"},{"code":"wq5qnwc9l9wp","name":"Tokyo - Data Connector Integrations","old_status":"partial_outage","new_status":"partial_outage"},{"code":"1gwfnybjm87c","name":"EU - Data Connector Integrations","old_status":"partial_outage","new_status":"partial_outage"},{"code":"38zqqm3l1t46","name":"AP03 - Data Connector Integrations","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We have identified the cause of Amazon S3 Parquet imports loading date and time columns as text (string) instead of numbers (long) since October 13, 2026 02:00 UTC, and are implementing a fix.\n\nUntil the fix is deployed, affected import jobs continue to complete successfully with these columns loaded as text. Other columns and other data connectors are not affected. We are verifying data integrity for data imported during this period.\n\nWe will provide an update in 1 hour.","created_at":"2026-10-21T21:06:37.687-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T21:06:37.687-07:00","display_at":"2026-10-21T21:06:37.687-07:00","deliver_notifications":true,"tweet_id":null,"id":"9k42yfzbv0r0","incident_id":"rxkdj0cb53tb","custom_tweet":null,"affected_components":[{"code":"z4gtrnpyhcff","name":"US - Data Connector Integrations","old_status":"partial_outage","new_status":"partial_outage"},{"code":"wq5qnwc9l9wp","name":"Tokyo - Data Connector Integrations","old_status":"partial_outage","new_status":"partial_outage"},{"code":"1gwfnybjm87c","name":"EU - Data Connector Integrations","old_status":"partial_outage","new_status":"partial_outage"},{"code":"38zqqm3l1t46","name":"AP03 - Data Connector Integrations","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"Since October 13, 2026 02:00 UTC, some import jobs that read Parquet files from Amazon S3 complete successfully but load date and time columns as text (string) instead of numbers (long). If the destination table already defines these columns as long, the imported values are empty (NULL).\n\nOnly columns stored with a date or time type in the Parquet file are affected. Other columns and other data connectors are not affected.\n\nWe have identified the cause, a change introduced in the October 13 release, and are preparing a fix. We are assessing the full scope of impact. We will provide an update in 30 minutes.","created_at":"2026-10-21T20:24:39.148-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T20:24:39.148-07:00","display_at":"2026-10-21T20:24:39.148-07:00","deliver_notifications":true,"tweet_id":null,"id":"khjqvcfgmypc","incident_id":"rxkdj0cb53tb","custom_tweet":null,"affected_components":[{"code":"z4gtrnpyhcff","name":"US - Data Connector Integrations","old_status":"operational","new_status":"partial_outage"},{"code":"wq5qnwc9l9wp","name":"Tokyo - Data Connector Integrations","old_status":"operational","new_status":"partial_outage"},{"code":"1gwfnybjm87c","name":"EU - Data Connector Integrations","old_status":"operational","new_status":"partial_outage"},{"code":"38zqqm3l1t46","name":"AP03 - Data Connector Integrations","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Data Connector Integrations","created_at":"2016-12-21T16:13:16.944-08:00","updated_at":"2026-10-22T00:44:03.293-07:00","position":5,"description":null,"showcase":true,"start_date":null,"id":"z4gtrnpyhcff","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"},{"status":"operational","name":"Data Connector Integrations","created_at":"2016-12-22T18:43:33.765-08:00","updated_at":"2026-10-22T00:44:03.326-07:00","position":5,"description":null,"showcase":true,"start_date":null,"id":"wq5qnwc9l9wp","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"Data Connector Integrations","created_at":"2019-01-04T13:57:51.383-08:00","updated_at":"2026-10-22T00:44:03.353-07:00","position":5,"description":null,"showcase":true,"start_date":null,"id":"1gwfnybjm87c","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Data Connector Integrations","created_at":"2022-01-18T13:09:29.108-08:00","updated_at":"2026-10-22T00:44:03.381-07:00","position":5,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"38zqqm3l1t46","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"}]},{"name":"[All Regions] Transactional email delivery delays","status":"resolved","created_at":"2026-09-16T20:14:55.000-07:00","updated_at":"2026-10-15T17:04:04.932-07:00","monitoring_at":"2026-09-16T20:44:59.476-07:00","resolved_at":"2026-10-15T17:04:04.902-07:00","impact":"major","shortlink":"https://stspg.io/wlwxh1nt1dfh","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-16T20:14:55.000-07:00","reminder_intervals":null,"id":"0j97vyk3wpqb","page_id":"m7f9cnfgfvdp","incident_updates":[{"status":"resolved","body":"We are no longer observing any delivery delays. We have enhanced our monitoring and will continue to watch for disruptions. If you notice any sluggish delivery, please contact our support team for assistance.","created_at":"2026-10-15T17:04:04.902-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-15T17:04:04.902-07:00","display_at":"2026-10-15T17:04:04.902-07:00","deliver_notifications":true,"tweet_id":null,"id":"v444sn7fyvrm","incident_id":"0j97vyk3wpqb","custom_tweet":null,"affected_components":[{"code":"5rl16mqgy707","name":"US - Web Interface","old_status":"degraded_performance","new_status":"operational"},{"code":"twwwc66cthgg","name":"Tokyo - Web Interface","old_status":"degraded_performance","new_status":"operational"},{"code":"hm8t6cjppmtc","name":"EU - Web Interface","old_status":"degraded_performance","new_status":"operational"},{"code":"twbhndnddnjr","name":"Korea - Web Interface","old_status":"degraded_performance","new_status":"operational"},{"code":"v5vd718fm2vx","name":"AP03 - Web Interface","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Transactional email delivery continues to recover, but it may take some time to return to normal levels. Delivery remains stable, and we are continuing to monitor the service.\n\nOther email services remain unaffected.\n\nWe will provide another update within 14 days, or sooner if conditions change.","created_at":"2026-10-04T19:20:38.072-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-04T19:20:38.072-07:00","display_at":"2026-10-04T19:20:38.072-07:00","deliver_notifications":true,"tweet_id":null,"id":"x3s8l0tbtyyt","incident_id":"0j97vyk3wpqb","custom_tweet":null,"affected_components":[{"code":"5rl16mqgy707","name":"US - Web Interface","old_status":"operational","new_status":"degraded_performance"},{"code":"twwwc66cthgg","name":"Tokyo - Web Interface","old_status":"operational","new_status":"degraded_performance"},{"code":"hm8t6cjppmtc","name":"EU - Web Interface","old_status":"operational","new_status":"degraded_performance"},{"code":"twbhndnddnjr","name":"Korea - Web Interface","old_status":"operational","new_status":"degraded_performance"},{"code":"v5vd718fm2vx","name":"AP03 - Web Interface","old_status":"operational","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-10-04T19:19:54.025-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-04T19:19:54.025-07:00","display_at":"2026-10-04T19:19:54.025-07:00","deliver_notifications":true,"tweet_id":null,"id":"lnkc7tjw4npm","incident_id":"0j97vyk3wpqb","custom_tweet":null,"affected_components":[{"code":"5rl16mqgy707","name":"US - Web Interface","old_status":"operational","new_status":"operational"},{"code":"twwwc66cthgg","name":"Tokyo - Web Interface","old_status":"operational","new_status":"operational"},{"code":"hm8t6cjppmtc","name":"EU - Web Interface","old_status":"operational","new_status":"operational"},{"code":"twbhndnddnjr","name":"Korea - Web Interface","old_status":"operational","new_status":"operational"},{"code":"v5vd718fm2vx","name":"AP03 - Web Interface","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Transactional email delivery continues to recover, but it may take some time to return to normal levels. Delivery remains stable, and we are continuing to monitor the service.\n\nOther email services remain unaffected.\n\nWe will provide another update within seven days, or sooner if conditions change.","created_at":"2026-09-24T21:44:10.589-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T21:44:10.589-07:00","display_at":"2026-09-24T21:44:10.589-07:00","deliver_notifications":true,"tweet_id":null,"id":"pzggwsdg96f6","incident_id":"0j97vyk3wpqb","custom_tweet":null,"affected_components":[{"code":"5rl16mqgy707","name":"US - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"twwwc66cthgg","name":"Tokyo - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hm8t6cjppmtc","name":"EU - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"twbhndnddnjr","name":"Korea - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v5vd718fm2vx","name":"AP03 - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"Transactional email delivery is recovering, but it may take some time to return to normal levels. Delivery continues to improve steadily. We are continuing to monitor the service.\n\nOther email services remain unaffected.\n\nWe will provide another update within 7 days.","created_at":"2026-09-17T23:51:12.220-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T23:51:12.220-07:00","display_at":"2026-09-17T23:51:12.220-07:00","deliver_notifications":true,"tweet_id":null,"id":"5q5yn7stpd7d","incident_id":"0j97vyk3wpqb","custom_tweet":null,"affected_components":[{"code":"5rl16mqgy707","name":"US - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"twwwc66cthgg","name":"Tokyo - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hm8t6cjppmtc","name":"EU - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"twbhndnddnjr","name":"Korea - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v5vd718fm2vx","name":"AP03 - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"Transactional email delivery is recovering, but it may take some time to return to normal levels. We are continuing to monitor the service.\n\nOther email services remain unaffected.\n\nWe will provide another update within 24 hours.","created_at":"2026-09-16T23:10:58.646-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T23:10:58.646-07:00","display_at":"2026-09-16T23:10:58.646-07:00","deliver_notifications":true,"tweet_id":null,"id":"m83vpktdfyl8","incident_id":"0j97vyk3wpqb","custom_tweet":null,"affected_components":[{"code":"5rl16mqgy707","name":"US - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"twwwc66cthgg","name":"Tokyo - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hm8t6cjppmtc","name":"EU - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"twbhndnddnjr","name":"Korea - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v5vd718fm2vx","name":"AP03 - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"Transactional email delivery is recovering, but it may take some time to return to normal levels. We are continuing to monitor the service.\n\nOther email services remain unaffected.\n\nWe will provide another update within 2 hours.","created_at":"2026-09-16T20:44:59.476-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T20:44:59.476-07:00","display_at":"2026-09-16T20:44:59.476-07:00","deliver_notifications":true,"tweet_id":null,"id":"5g2xdzd8f1qm","incident_id":"0j97vyk3wpqb","custom_tweet":null,"affected_components":[{"code":"5rl16mqgy707","name":"US - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"twwwc66cthgg","name":"Tokyo - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hm8t6cjppmtc","name":"EU - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"twbhndnddnjr","name":"Korea - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v5vd718fm2vx","name":"AP03 - Web Interface","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified the cause of delays affecting transactional emails from our web interface and are working on a solution. Customers may receive some emails later than expected during this time. Affected emails include system notifications and password reset requests.\n\nOther email services are operating normally. We will provide another update within 30 minutes.","created_at":"2026-09-16T20:14:55.261-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T20:28:17.561-07:00","display_at":"2026-09-16T20:14:55.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"j8tydhj7939x","incident_id":"0j97vyk3wpqb","custom_tweet":null,"affected_components":[{"code":"5rl16mqgy707","name":"US - Web Interface","old_status":"operational","new_status":"degraded_performance"},{"code":"twwwc66cthgg","name":"Tokyo - Web Interface","old_status":"operational","new_status":"degraded_performance"},{"code":"hm8t6cjppmtc","name":"EU - Web Interface","old_status":"operational","new_status":"degraded_performance"},{"code":"twbhndnddnjr","name":"Korea - Web Interface","old_status":"operational","new_status":"degraded_performance"},{"code":"v5vd718fm2vx","name":"AP03 - Web Interface","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web Interface","created_at":"2013-07-03T18:59:10.907-07:00","updated_at":"2026-10-15T17:04:04.709-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"5rl16mqgy707","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"},{"status":"operational","name":"Web Interface","created_at":"2016-12-21T15:29:30.199-08:00","updated_at":"2026-10-15T17:04:04.765-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"twwwc66cthgg","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"Web Interface","created_at":"2019-01-04T13:55:22.817-08:00","updated_at":"2026-10-15T17:04:04.794-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"hm8t6cjppmtc","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Web Interface","created_at":"2020-04-02T20:57:05.762-07:00","updated_at":"2026-10-15T17:04:04.823-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"twbhndnddnjr","page_id":"m7f9cnfgfvdp","group_id":"gbmmwf6xnk0d"},{"status":"operational","name":"Web Interface","created_at":"2022-01-18T13:06:57.148-08:00","updated_at":"2026-10-15T17:04:04.852-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"v5vd718fm2vx","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"}]},{"name":"[Tokyo Region] Treasure AI Voice - Recordings fail to transfer from the mobile app","status":"resolved","created_at":"2026-10-06T21:21:03.412-07:00","updated_at":"2026-10-06T22:24:44.710-07:00","monitoring_at":"2026-10-06T21:54:16.872-07:00","resolved_at":"2026-10-06T22:24:44.685-07:00","impact":"major","shortlink":"https://stspg.io/f6p9k868z3n4","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-06T21:21:03.404-07:00","reminder_intervals":null,"id":"xc7jr0ck931z","page_id":"m7f9cnfgfvdp","incident_updates":[{"status":"resolved","body":"The recording transfer failures in Treasure AI Voice have been resolved. All systems are operating normally.\n\nBetween approximately 22:55 UTC on October 6 and [fix time] UTC on October 7, new recordings could not be transferred from the mobile app. We deployed a server-side fix, and no app update is required. Recordings that failed to transfer during this period can be transferred again from the device.\n\nThank you for your patience.","created_at":"2026-10-06T22:24:44.685-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T22:24:44.685-07:00","display_at":"2026-10-06T22:24:44.685-07:00","deliver_notifications":true,"tweet_id":null,"id":"d0q9wzmlrs0m","incident_id":"xc7jr0ck931z","custom_tweet":null,"affected_components":[{"code":"yd2yjf1xllgh","name":"Tokyo - Treasure AI Voice","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have deployed a server-side fix for the recording transfer failures in Treasure AI Voice. New transfers from the mobile app are succeeding again. No app update is required.\n\nRecordings that failed to transfer during the incident can be transferred again from the device. We are monitoring to ensure stability.","created_at":"2026-10-06T21:54:16.872-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T21:54:16.872-07:00","display_at":"2026-10-06T21:54:16.872-07:00","deliver_notifications":true,"tweet_id":null,"id":"k8l711y7c4wc","incident_id":"xc7jr0ck931z","custom_tweet":null,"affected_components":[{"code":"yd2yjf1xllgh","name":"Tokyo - Treasure AI Voice","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-10-06T21:27:41.324-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T21:27:41.324-07:00","display_at":"2026-10-06T21:27:41.324-07:00","deliver_notifications":true,"tweet_id":null,"id":"qywqw91ncqv9","incident_id":"xc7jr0ck931z","custom_tweet":null,"affected_components":[{"code":"yd2yjf1xllgh","name":"Tokyo - Treasure AI Voice","old_status":"operational","new_status":"partial_outage"}]},{"status":"identified","body":"Since approximately 22:55 UTC on October 6, users of the Treasure AI Voice mobile app may be unable to transfer new recordings from their device. The transfer fails with an \"Unauthorized\" error. This affects both Wi-Fi and Bluetooth transfers.\n\nWe have identified the cause and are deploying a fix. Recordings that were already transferred, and their transcripts and summaries, are not affected.\n\nWe will provide an update in 30 minutes.","created_at":"2026-10-06T21:21:03.468-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T21:21:03.468-07:00","display_at":"2026-10-06T21:21:03.468-07:00","deliver_notifications":true,"tweet_id":null,"id":"kgnj1pc7fsmh","incident_id":"xc7jr0ck931z","custom_tweet":null,"affected_components":[{"code":"yd2yjf1xllgh","name":"Tokyo - Treasure AI Voice","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Treasure AI Voice","created_at":"2026-08-25T08:13:07.905-07:00","updated_at":"2026-10-06T21:54:16.824-07:00","position":23,"description":null,"showcase":true,"start_date":"2026-08-25T00:00:00.000-07:00","id":"yd2yjf1xllgh","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"}]},{"name":"[All Regions] Engage Studio (Email): Planned maintenance for the Email Delivery Events Table","status":"completed","created_at":"2026-09-17T00:58:25.257-07:00","updated_at":"2026-10-01T00:29:55.866-07:00","monitoring_at":null,"resolved_at":"2026-10-01T00:29:55.824-07:00","impact":"maintenance","shortlink":"https://stspg.io/s14zymzlwnbl","scheduled_for":"2026-09-30T21:00:00.000-07:00","scheduled_until":"2026-10-01T01:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-09-30T20:00:21.642-07:00","impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-17T00:58:25.222-07:00","reminder_intervals":null,"id":"l9m615s46kt8","page_id":"m7f9cnfgfvdp","incident_updates":[{"status":"completed","body":"The maintenance and validations are completed. Email campaigns, sending and delivery were not affected, and all other channels remain operation.","created_at":"2026-10-01T00:29:55.824-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-01T00:29:55.824-07:00","display_at":"2026-10-01T00:29:55.824-07:00","deliver_notifications":true,"tweet_id":null,"id":"50xrmbn3rdpn","incident_id":"l9m615s46kt8","custom_tweet":null,"affected_components":[{"code":"b3gs23fvkkqb","name":"US - Engage Studio - Delivery API","old_status":"operational","new_status":"operational"},{"code":"b84shy22rsys","name":"Tokyo - Engage Studio - Delivery API","old_status":"operational","new_status":"operational"},{"code":"sxytr2zmblqj","name":"EU - Engage Studio - Delivery API","old_status":"operational","new_status":"operational"},{"code":"zlfnmmy3kw7w","name":"Korea - Engage Studio - Delivery API","old_status":"operational","new_status":"operational"},{"code":"w10xlt1bsn5k","name":"AP03 - Engage Studio - Delivery API","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-30T20:00:21.453-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T20:00:21.453-07:00","display_at":"2026-09-30T20:00:21.453-07:00","deliver_notifications":true,"tweet_id":null,"id":"bxx58sjzpw2g","incident_id":"l9m615s46kt8","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will perform a planned migration of the delivery feedback processing pipeline used to record email delivery, bounce, and related event information in the Email Delivery Events Table.\n\nEmail sending and delivery will remain operational during this maintenance. Emails will not be resent or duplicated. Customers may observe a short delay in Email Delivery Events Table updates, and a small number of duplicate entries may be recorded while events are retried.\n\nNo other Engage channels will be affected.\n\nIn an extreme retry scenario, up to approximately 1,200 duplicate entries could be created. This is a theoretical upper bound, and the expected duplication volume is much lower.\n\nNo customer action is required. We will monitor the migration and provide updates throughout the maintenance window.","created_at":"2026-09-17T00:58:25.365-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T00:58:25.365-07:00","display_at":"2026-09-17T00:58:25.365-07:00","deliver_notifications":true,"tweet_id":null,"id":"69wwp0mv1cy9","incident_id":"l9m615s46kt8","custom_tweet":null,"affected_components":[{"code":"b3gs23fvkkqb","name":"US - Engage Studio - Delivery API","old_status":"operational","new_status":"operational"},{"code":"b84shy22rsys","name":"Tokyo - Engage Studio - Delivery API","old_status":"operational","new_status":"operational"},{"code":"sxytr2zmblqj","name":"EU - Engage Studio - Delivery API","old_status":"operational","new_status":"operational"},{"code":"zlfnmmy3kw7w","name":"Korea - Engage Studio - Delivery API","old_status":"operational","new_status":"operational"},{"code":"w10xlt1bsn5k","name":"AP03 - Engage Studio - Delivery API","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Engage Studio - Delivery API","created_at":"2026-05-25T01:26:31.311-07:00","updated_at":"2026-09-02T18:24:24.137-07:00","position":16,"description":"Handles message delivery for Engage Studio campaigns, sending emails and other channel messages to end recipients.","showcase":true,"start_date":"2026-05-25T00:00:00.000-07:00","id":"w10xlt1bsn5k","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"},{"status":"operational","name":"Engage Studio - Delivery API","created_at":"2026-05-25T01:26:09.188-07:00","updated_at":"2026-08-24T19:10:15.214-07:00","position":20,"description":"Handles message delivery for Engage Studio campaigns, sending emails and other channel messages to end recipients.","showcase":true,"start_date":"2026-05-25T00:00:00.000-07:00","id":"zlfnmmy3kw7w","page_id":"m7f9cnfgfvdp","group_id":"gbmmwf6xnk0d"},{"status":"operational","name":"Engage Studio - Delivery API","created_at":"2026-05-25T01:24:50.645-07:00","updated_at":"2026-08-26T19:32:20.119-07:00","position":21,"description":"Handles message delivery for Engage Studio campaigns, sending emails and other channel messages to end recipients.","showcase":true,"start_date":"2026-05-25T00:00:00.000-07:00","id":"b3gs23fvkkqb","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"},{"status":"operational","name":"Engage Studio - Delivery API","created_at":"2026-05-25T01:25:31.260-07:00","updated_at":"2026-08-30T18:47:42.485-07:00","position":21,"description":"Handles message delivery for Engage Studio campaigns, sending emails and other channel messages to end recipients.","showcase":true,"start_date":"2026-05-25T00:00:00.000-07:00","id":"b84shy22rsys","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"Engage Studio - Delivery API","created_at":"2026-05-25T01:25:48.641-07:00","updated_at":"2026-09-01T18:31:39.844-07:00","position":21,"description":"Handles message delivery for Engage Studio campaigns, sending emails and other channel messages to end recipients.","showcase":true,"start_date":"2026-05-25T00:00:00.000-07:00","id":"sxytr2zmblqj","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"}]},{"name":"[EU01 Tokyo AP03 Regions] Batch Data Load failure for RT2.0","status":"resolved","created_at":"2026-09-29T21:36:52.593-07:00","updated_at":"2026-09-29T21:37:09.437-07:00","monitoring_at":null,"resolved_at":"2026-09-29T21:36:52.671-07:00","impact":"minor","shortlink":"https://stspg.io/vxmdmc8vd47g","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-29T21:36:52.576-07:00","reminder_intervals":null,"id":"1nd3bj3spdyr","page_id":"m7f9cnfgfvdp","incident_updates":[{"status":"resolved","body":"Between Sept 28th (5:30 PM UTC) and Sept 29th (6:30 PM UTC) customers with no batch segments who had scheduled attribute updates would have seen failed jobs preventing batch data from loading into Reactor. Customers would have seen errors while waiting for the config changes to update. The impact is any realtime applications, personalizations, or campaigns during that window may have relied on stale batch attribute data.\n\nThe system has recovered and workflows are now sending updated data.","created_at":"2026-09-29T21:36:52.671-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T21:36:52.671-07:00","display_at":"2026-09-29T21:36:52.671-07:00","deliver_notifications":true,"tweet_id":null,"id":"3r46vl1qdnrf","incident_id":"1nd3bj3spdyr","custom_tweet":null,"affected_components":[{"code":"y05m2xt24dtp","name":"Tokyo - Realtime 2.0","old_status":"operational","new_status":"operational"},{"code":"r135wppzrbdl","name":"EU - Realtime 2.0","old_status":"operational","new_status":"operational"},{"code":"fp442hsf40n3","name":"AP03 - Realtime 2.0","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Realtime 2.0","created_at":"2025-11-26T08:43:14.462-08:00","updated_at":"2026-08-30T18:47:42.442-07:00","position":19,"description":null,"showcase":true,"start_date":"2025-11-26T00:00:00.000-08:00","id":"y05m2xt24dtp","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"Realtime 2.0","created_at":"2025-11-26T08:43:28.806-08:00","updated_at":"2026-09-01T18:31:39.807-07:00","position":19,"description":null,"showcase":true,"start_date":"2025-11-26T00:00:00.000-08:00","id":"r135wppzrbdl","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Realtime 2.0","created_at":"2026-09-29T21:32:15.510-07:00","updated_at":"2026-09-29T21:32:15.510-07:00","position":19,"description":null,"showcase":true,"start_date":"2026-09-29T00:00:00.000-07:00","id":"fp442hsf40n3","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"}]},{"name":"[US Region] Batch Data Load failure for RT2.0","status":"resolved","created_at":"2026-09-29T10:22:21.687-07:00","updated_at":"2026-09-29T17:26:49.344-07:00","monitoring_at":"2026-09-29T11:20:09.699-07:00","resolved_at":"2026-09-29T14:18:53.007-07:00","impact":"minor","shortlink":"https://stspg.io/yjqqz5525h3s","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-29T10:22:21.675-07:00","reminder_intervals":null,"id":"d6c3n1x476f0","page_id":"m7f9cnfgfvdp","incident_updates":[{"status":"resolved","body":"This incident has been resolved, and our support team will be following up with affected customers.","created_at":"2026-09-29T14:18:53.007-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T14:18:53.007-07:00","display_at":"2026-09-29T14:18:53.007-07:00","deliver_notifications":true,"tweet_id":null,"id":"xlg6nf5wxhtk","incident_id":"d6c3n1x476f0","custom_tweet":null,"affected_components":[{"code":"kyfwtdzg04v7","name":"US - Realtime 2.0","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we have observed that jobs are succeeding.","created_at":"2026-09-29T11:20:09.699-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T11:20:09.699-07:00","display_at":"2026-09-29T11:20:09.699-07:00","deliver_notifications":true,"tweet_id":null,"id":"t45fjk9x9mmj","incident_id":"d6c3n1x476f0","custom_tweet":null,"affected_components":[{"code":"kyfwtdzg04v7","name":"US - Realtime 2.0","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating batch export jobs failing to load data into Reactor in the US (AWS) region. Data updates will be delayed up to 24 hours. We will update status in one hour.","created_at":"2026-09-29T10:22:21.758-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T10:22:21.758-07:00","display_at":"2026-09-29T10:22:21.758-07:00","deliver_notifications":true,"tweet_id":null,"id":"w25cz0yhgyh9","incident_id":"d6c3n1x476f0","custom_tweet":null,"affected_components":[{"code":"kyfwtdzg04v7","name":"US - Realtime 2.0","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Realtime 2.0","created_at":"2025-11-26T08:42:37.938-08:00","updated_at":"2026-08-26T19:32:20.083-07:00","position":19,"description":null,"showcase":true,"start_date":"2025-11-26T00:00:00.000-08:00","id":"kyfwtdzg04v7","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"}]},{"name":"[All Regions] Live Chat Service Unavailable","status":"resolved","created_at":"2026-09-27T20:41:30.914-07:00","updated_at":"2026-09-28T06:16:59.821-07:00","monitoring_at":null,"resolved_at":"2026-09-28T06:16:59.799-07:00","impact":"major","shortlink":"https://stspg.io/trr2nx59tb05","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-27T20:41:30.896-07:00","reminder_intervals":null,"id":"2397y3b2s713","page_id":"m7f9cnfgfvdp","incident_updates":[{"status":"resolved","body":"We have identified and resolved the issue affecting the Live Chat feature for Corporate and Enterprise support plans. The service has been fully restored and is operating normally. We sincerely apologize for any inconvenience this may have caused and thank you for your patience.","created_at":"2026-09-28T06:16:59.799-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T06:16:59.799-07:00","display_at":"2026-09-28T06:16:59.799-07:00","deliver_notifications":true,"tweet_id":null,"id":"mxq7m63gh6xf","incident_id":"2397y3b2s713","custom_tweet":null,"affected_components":[{"code":"5rl16mqgy707","name":"US - Web Interface","old_status":"partial_outage","new_status":"operational"},{"code":"twwwc66cthgg","name":"Tokyo - Web Interface","old_status":"partial_outage","new_status":"operational"},{"code":"hm8t6cjppmtc","name":"EU - Web Interface","old_status":"partial_outage","new_status":"operational"},{"code":"twbhndnddnjr","name":"Korea - Web Interface","old_status":"partial_outage","new_status":"operational"},{"code":"v5vd718fm2vx","name":"AP03 - Web Interface","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently experiencing an issue with our Live Chat feature for Corporate and Enterprise support plans. Our team is actively investigating.\n\nYou can still reach our support team as usual by emailing support@treasure.ai. We appreciate your patience and apologize for any inconvenience.","created_at":"2026-09-27T20:41:31.051-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-27T20:41:31.051-07:00","display_at":"2026-09-27T20:41:31.051-07:00","deliver_notifications":true,"tweet_id":null,"id":"l8shz8jdgtth","incident_id":"2397y3b2s713","custom_tweet":null,"affected_components":[{"code":"5rl16mqgy707","name":"US - Web Interface","old_status":"degraded_performance","new_status":"partial_outage"},{"code":"twwwc66cthgg","name":"Tokyo - Web Interface","old_status":"degraded_performance","new_status":"partial_outage"},{"code":"hm8t6cjppmtc","name":"EU - Web Interface","old_status":"degraded_performance","new_status":"partial_outage"},{"code":"twbhndnddnjr","name":"Korea - Web Interface","old_status":"degraded_performance","new_status":"partial_outage"},{"code":"v5vd718fm2vx","name":"AP03 - Web Interface","old_status":"degraded_performance","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web Interface","created_at":"2013-07-03T18:59:10.907-07:00","updated_at":"2026-10-15T17:04:04.709-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"5rl16mqgy707","page_id":"m7f9cnfgfvdp","group_id":"jdkfwrb9m3lc"},{"status":"operational","name":"Web Interface","created_at":"2016-12-21T15:29:30.199-08:00","updated_at":"2026-10-15T17:04:04.765-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"twwwc66cthgg","page_id":"m7f9cnfgfvdp","group_id":"zrv1vv2cr43r"},{"status":"operational","name":"Web Interface","created_at":"2019-01-04T13:55:22.817-08:00","updated_at":"2026-10-15T17:04:04.794-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"hm8t6cjppmtc","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Web Interface","created_at":"2020-04-02T20:57:05.762-07:00","updated_at":"2026-10-15T17:04:04.823-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"twbhndnddnjr","page_id":"m7f9cnfgfvdp","group_id":"gbmmwf6xnk0d"},{"status":"operational","name":"Web Interface","created_at":"2022-01-18T13:06:57.148-08:00","updated_at":"2026-10-15T17:04:04.852-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-01-18T00:00:00.000-08:00","id":"v5vd718fm2vx","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"}]},{"name":"[AP03 Region] Database Maintenance","status":"completed","created_at":"2026-07-30T22:26:25.625-07:00","updated_at":"2026-09-02T18:24:24.244-07:00","monitoring_at":"2026-09-02T18:10:20.245-07:00","resolved_at":"2026-09-02T18:24:24.214-07:00","impact":"maintenance","shortlink":"https://stspg.io/m03lv749rlmk","scheduled_for":"2026-09-02T18:00:00.000-07:00","scheduled_until":"2026-09-02T20:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-09-02T17:00:07.488-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-30T22:26:25.574-07:00","reminder_intervals":null,"id":"25j251bwvkls","page_id":"m7f9cnfgfvdp","incident_updates":[{"status":"completed","body":"The database maintenance has been completed. All systems are operating normally.","created_at":"2026-09-02T18:24:24.214-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-02T18:24:24.214-07:00","display_at":"2026-09-02T18:24:24.214-07:00","deliver_notifications":true,"tweet_id":null,"id":"440nsbdbj7sn","incident_id":"25j251bwvkls","custom_tweet":null,"affected_components":[{"code":"v5vd718fm2vx","name":"AP03 - Web Interface","old_status":"under_maintenance","new_status":"operational"},{"code":"49jkztc8wnb3","name":"AP03 - REST API","old_status":"under_maintenance","new_status":"operational"},{"code":"b1gxd58hs5k7","name":"AP03 - Streaming Import REST API","old_status":"under_maintenance","new_status":"operational"},{"code":"15ty5gmfglmv","name":"AP03 - Mobile/Javascript REST API","old_status":"under_maintenance","new_status":"operational"},{"code":"38zqqm3l1t46","name":"AP03 - Data Connector Integrations","old_status":"under_maintenance","new_status":"operational"},{"code":"byw86cyprk8d","name":"AP03 - Hadoop / Hive Query Engine","old_status":"under_maintenance","new_status":"operational"},{"code":"kvy5t4bvv5vk","name":"AP03 - Presto Query Engine","old_status":"under_maintenance","new_status":"operational"},{"code":"kkx1f8s2yq3h","name":"AP03 - Presto JDBC/ODBC Gateway","old_status":"under_maintenance","new_status":"operational"},{"code":"3z7th609ysnm","name":"AP03 - Workflow","old_status":"under_maintenance","new_status":"operational"},{"code":"sjdcr92jt43p","name":"AP03 - CDP API","old_status":"under_maintenance","new_status":"operational"},{"code":"ydcrqfpsb0w7","name":"AP03 - CDP Personalization - Lookup API","old_status":"under_maintenance","new_status":"operational"},{"code":"n7yyhz4c2hb0","name":"AP03 - CDP Personalization - Ingest API","old_status":"under_maintenance","new_status":"operational"},{"code":"hj035htl66f0","name":"AP03 - ADL","old_status":"under_maintenance","new_status":"operational"},{"code":"w49fk28q7yzl","name":"AP03 - Engage Studio - Campaign API","old_status":"under_maintenance","new_status":"operational"},{"code":"w10xlt1bsn5k","name":"AP03 - Engage Studio - Delivery API","old_status":"under_maintenance","new_status":"operational"},{"code":"30y6mrf78j9t","name":"AP03 - Treasure Work / tdx","old_status":"under_maintenance","new_status":"operational"}]},{"status":"verifying","body":"The database update operation has been completed, and the results are currently being verified.","created_at":"2026-09-02T18:10:20.245-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-02T18:10:20.245-07:00","display_at":"2026-09-02T18:10:20.245-07:00","deliver_notifications":true,"tweet_id":null,"id":"mvdgx5wwn3ms","incident_id":"25j251bwvkls","custom_tweet":null,"affected_components":[{"code":"v5vd718fm2vx","name":"AP03 - Web Interface","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"49jkztc8wnb3","name":"AP03 - REST API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"b1gxd58hs5k7","name":"AP03 - Streaming Import REST API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"15ty5gmfglmv","name":"AP03 - Mobile/Javascript REST API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"38zqqm3l1t46","name":"AP03 - Data Connector Integrations","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"byw86cyprk8d","name":"AP03 - Hadoop / Hive Query Engine","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"kvy5t4bvv5vk","name":"AP03 - Presto Query Engine","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"kkx1f8s2yq3h","name":"AP03 - Presto JDBC/ODBC Gateway","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"3z7th609ysnm","name":"AP03 - Workflow","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"sjdcr92jt43p","name":"AP03 - CDP API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"ydcrqfpsb0w7","name":"AP03 - CDP Personalization - Lookup API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"n7yyhz4c2hb0","name":"AP03 - CDP Personalization - Ingest API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"hj035htl66f0","name":"AP03 - ADL","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"w49fk28q7yzl","name":"AP03 - Engage Studio - Campaign API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"w10xlt1bsn5k","name":"AP03 - Engage Studio - Delivery API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"30y6mrf78j9t","name":"AP03 - Treasure Work / tdx","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-02T18:00:09.785-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-02T18:00:09.785-07:00","display_at":"2026-09-02T18:00:09.785-07:00","deliver_notifications":true,"tweet_id":null,"id":"ys0d8rcmp8m9","incident_id":"25j251bwvkls","custom_tweet":null,"affected_components":[{"code":"v5vd718fm2vx","name":"AP03 - Web Interface","old_status":"operational","new_status":"under_maintenance"},{"code":"49jkztc8wnb3","name":"AP03 - REST API","old_status":"operational","new_status":"under_maintenance"},{"code":"b1gxd58hs5k7","name":"AP03 - Streaming Import REST API","old_status":"operational","new_status":"under_maintenance"},{"code":"15ty5gmfglmv","name":"AP03 - Mobile/Javascript REST API","old_status":"operational","new_status":"under_maintenance"},{"code":"38zqqm3l1t46","name":"AP03 - Data Connector Integrations","old_status":"operational","new_status":"under_maintenance"},{"code":"byw86cyprk8d","name":"AP03 - Hadoop / Hive Query Engine","old_status":"operational","new_status":"under_maintenance"},{"code":"kvy5t4bvv5vk","name":"AP03 - Presto Query Engine","old_status":"operational","new_status":"under_maintenance"},{"code":"kkx1f8s2yq3h","name":"AP03 - Presto JDBC/ODBC Gateway","old_status":"operational","new_status":"under_maintenance"},{"code":"3z7th609ysnm","name":"AP03 - Workflow","old_status":"operational","new_status":"under_maintenance"},{"code":"sjdcr92jt43p","name":"AP03 - CDP API","old_status":"operational","new_status":"under_maintenance"},{"code":"ydcrqfpsb0w7","name":"AP03 - CDP Personalization - Lookup API","old_status":"operational","new_status":"under_maintenance"},{"code":"n7yyhz4c2hb0","name":"AP03 - CDP Personalization - Ingest API","old_status":"operational","new_status":"under_maintenance"},{"code":"hj035htl66f0","name":"AP03 - ADL","old_status":"operational","new_status":"under_maintenance"},{"code":"w49fk28q7yzl","name":"AP03 - Engage Studio - Campaign API","old_status":"operational","new_status":"under_maintenance"},{"code":"w10xlt1bsn5k","name":"AP03 - Engage Studio - Delivery API","old_status":"operational","new_status":"under_maintenance"},{"code":"30y6mrf78j9t","name":"AP03 - Treasure Work / tdx","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-02T17:00:07.307-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-02T17:00:07.307-07:00","display_at":"2026-09-02T17:00:07.307-07:00","deliver_notifications":true,"tweet_id":null,"id":"jv4ljmg65sjb","incident_id":"25j251bwvkls","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"On Thursday, Sep 3rd from 01:00 to 03:00 UTC, we will be performing routine maintenance on the databases that power the Treasure AI Platform.\n\nDuring this maintenance, we will apply patches and updates to a database used by the Treasure AI Platform. These updates are necessary to ensure we have the performance improvements available. We expect downtime to be brief, lasting about 10 minutes. The remaining time will be dedicated to verifying that all systems are functioning as expected. There may be a brief period of unavailability while we restart services, typically a few minutes. We encourage customers to retry failed requests and report any issues that persist beyond the maintenance window. See below for detailed information about the impact of this change on each Treasure Data service.\n\nWe will communicate with you on an ongoing basis via our status page (https://status.treasure.ai/). If you notice any problems outside this maintenance window, we encourage you to contact our support team for assistance (https://docs.treasure.ai/support/contacting-treasure-data-support).\n\n\n# Impact\n\nDuring the maintenance window and the recovery period that follows, the impact follows one rule:\n\n- Asynchronous processing keeps working, just slower. Ingestion, jobs, and message deliveries are queued and automatically retried, and complete on their own after maintenance.\n- Synchronous requests return errors (mostly 5xx). Retry them after we mark maintenance complete on our status page.\n\nDegraded but usable - no action needed\n\n- Data ingestion - Streaming Import, Mobile SDKs (Android, iOS, Unity), JavaScript/Browser, Data Ingestion APIs, and Postback APIs continue to accept requests and are queued until maintenance completes. Data is imported, with a delay. For roughly 180 seconds during the window, requests may fail with a 500 error or time out; retrying afterwards succeeds.\n- Message delivery (Engage) - Deliveries across all channels (Email, Mobile Push) are delayed and automatically retried.\n- Jobs - All jobs (Presto, Hive, Data Connector Integrations, Bulk Import/Export, Result Export, Partial Delete), whether submitted from Console, API, or Workflow, or triggered on schedule, are delayed and retried until they succeed. Throughput ramps up over about 30 minutes after maintenance completes.\n- Table creation from SQL or Workflow - Delayed and retried after the window.\n- Data Workbench and Audience Studio - Jobs appear to run longer, because Parent Segment, Segment, and Workflow jobs are temporarily unavailable. Recovery follows the same pattern as other jobs.\n- Table preview in Data Workbench - Sample data and record counts may show stale information until maintenance completes.\n\nReturns errors - retry after maintenance\n\n- REST APIs - Job submission and cancellation; table creation; Data Connector Integrations; Plazma Public API for Spark; AI Agent Foundry and Foundry Workspace (LLM chat and conversation requests are interrupted); Workflow REST API (Workflow Projects, Audience Studio settings including Parent Segment, Segment, and Customer Journey Orchestration, and Predictive Scoring).\n- Presto JDBC/ODBC queries to api-presto.treasuredata.com, and queries from the CDP Segmentation UI. Scheduled Presto queries in Workflow or Console are not affected and run once maintenance completes.\n- Engage Studio - Operating resources (Email Domains, Sender Profiles, Campaigns, etc.).\n- Workflow operations in Console and CLI may fail.\n- ADH (Ads Data Hub), DCR (Data Clean Room), and ADL (Active Data Layer) — ADL is affected through its dependencies on the services under maintenance.\n\nWhat needs your attention\n\n- Campaigns scheduled during the window - check them and re-run any that failed.\n- Long-running workflows - workflows running longer than a few minutes may be terminated. Check and re-run them.\n- Integration Export jobs are not retried automatically, to avoid duplicating data in your systems. If one fails, contact support@treasure.ai to recover it.\n\n\n# Communication\n\nBeyond this notice, we will provide updates on our status page (https://status.treasure.ai/) approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is complete. At that time, all systems will have returned to normal operations, and the Scheduled Maintenance will be closed.\n\nIf you have any questions or concerns about this upgrade, please contact our Support team at support@treasure.ai.","created_at":"2026-07-30T22:26:25.751-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-30T22:26:25.751-07:00","display_at":"2026-07-30T22:26:25.751-07:00","deliver_notifications":true,"tweet_id":null,"id":"1crp7hn2g835","incident_id":"25j251bwvkls","custom_tweet":null,"affected_components":[{"code":"v5vd718fm2vx","name":"AP03 - Web Interface","old_status":"operational","new_status":"operational"},{"code":"49jkztc8wnb3","name":"AP03 - REST API","old_status":"operational","new_status":"operational"},{"code":"b1gxd58hs5k7","name":"AP03 - Streaming Import REST API","old_status":"operational","new_status":"operational"},{"code":"15ty5gmfglmv","name":"AP03 - Mobile/Javascript REST API","old_status":"operational","new_status":"operational"},{"code":"38zqqm3l1t46","name":"AP03 - 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Delivery API","created_at":"2026-05-25T01:26:31.311-07:00","updated_at":"2026-09-02T18:24:24.137-07:00","position":16,"description":"Handles message delivery for Engage Studio campaigns, sending emails and other channel messages to end recipients.","showcase":true,"start_date":"2026-05-25T00:00:00.000-07:00","id":"w10xlt1bsn5k","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"},{"status":"operational","name":"Treasure Work / tdx","created_at":"2026-07-07T10:00:18.447-07:00","updated_at":"2026-09-02T18:24:24.160-07:00","position":17,"description":null,"showcase":true,"start_date":"2026-07-07T00:00:00.000-07:00","id":"30y6mrf78j9t","page_id":"m7f9cnfgfvdp","group_id":"75d9bl1fc9jq"}]},{"name":"[EU Region] Database Maintenance","status":"completed","created_at":"2026-07-30T22:24:45.078-07:00","updated_at":"2026-09-01T18:31:39.939-07:00","monitoring_at":"2026-09-01T18:15:02.767-07:00","resolved_at":"2026-09-01T18:31:39.909-07:00","impact":"maintenance","shortlink":"https://stspg.io/tjqmgn2wn9qf","scheduled_for":"2026-09-01T18:00:00.000-07:00","scheduled_until":"2026-09-01T20:00:00.000-07:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-30T22:24:45.071-07:00","reminder_intervals":null,"id":"5n89218qmn5f","page_id":"m7f9cnfgfvdp","incident_updates":[{"status":"completed","body":"The database maintenance has been completed. All systems are operating normally.","created_at":"2026-09-01T18:31:39.909-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T18:31:39.909-07:00","display_at":"2026-09-01T18:31:39.909-07:00","deliver_notifications":true,"tweet_id":null,"id":"8brcs9l1rd6x","incident_id":"5n89218qmn5f","custom_tweet":null,"affected_components":[{"code":"hm8t6cjppmtc","name":"EU - Web Interface","old_status":"under_maintenance","new_status":"operational"},{"code":"wjqty2lt0953","name":"EU - REST API","old_status":"under_maintenance","new_status":"operational"},{"code":"4lbfx50fxd9t","name":"EU - Streaming Import REST API","old_status":"under_maintenance","new_status":"operational"},{"code":"gn4n5tmq23zv","name":"EU - Mobile/Javascript REST API","old_status":"under_maintenance","new_status":"operational"},{"code":"1gwfnybjm87c","name":"EU - Data Connector Integrations","old_status":"under_maintenance","new_status":"operational"},{"code":"l7xtwjm73b3n","name":"EU - Hadoop / Hive Query Engine","old_status":"under_maintenance","new_status":"operational"},{"code":"mg2w0plgwsd5","name":"EU - 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Data Tank","old_status":"under_maintenance","new_status":"operational"},{"code":"g8f7pbvsk82j","name":"EU - Consent Configuration API","old_status":"under_maintenance","new_status":"operational"},{"code":"r135wppzrbdl","name":"EU - Realtime 2.0","old_status":"under_maintenance","new_status":"operational"},{"code":"8q0dm0wtfltp","name":"EU - Engage Studio - Campaign API","old_status":"under_maintenance","new_status":"operational"},{"code":"sxytr2zmblqj","name":"EU - Engage Studio - Delivery API","old_status":"under_maintenance","new_status":"operational"},{"code":"k4c70s1jl4md","name":"EU - Treasure Work / tdx","old_status":"under_maintenance","new_status":"operational"}]},{"status":"verifying","body":"The database update operation has been completed, and the results are currently being verified.","created_at":"2026-09-01T18:15:02.767-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T18:15:02.767-07:00","display_at":"2026-09-01T18:15:02.767-07:00","deliver_notifications":true,"tweet_id":null,"id":"mk379lmp3yxp","incident_id":"5n89218qmn5f","custom_tweet":null,"affected_components":[{"code":"hm8t6cjppmtc","name":"EU - Web Interface","old_status":"operational","new_status":"under_maintenance"},{"code":"wjqty2lt0953","name":"EU - REST API","old_status":"operational","new_status":"under_maintenance"},{"code":"4lbfx50fxd9t","name":"EU - Streaming Import REST API","old_status":"operational","new_status":"under_maintenance"},{"code":"gn4n5tmq23zv","name":"EU - Mobile/Javascript REST API","old_status":"operational","new_status":"under_maintenance"},{"code":"1gwfnybjm87c","name":"EU - Data Connector Integrations","old_status":"operational","new_status":"under_maintenance"},{"code":"l7xtwjm73b3n","name":"EU - Hadoop / Hive Query Engine","old_status":"operational","new_status":"under_maintenance"},{"code":"mg2w0plgwsd5","name":"EU - Presto Query Engine","old_status":"operational","new_status":"under_maintenance"},{"code":"c504hngpdjcg","name":"EU - Presto JDBC/ODBC Gateway","old_status":"operational","new_status":"under_maintenance"},{"code":"cm0zltqh6mrc","name":"EU - Workflow","old_status":"operational","new_status":"under_maintenance"},{"code":"bw0xfbtywvs0","name":"EU - CDP API","old_status":"operational","new_status":"under_maintenance"},{"code":"svxlsncwj2qt","name":"EU - CDP Personalization - Lookup API","old_status":"operational","new_status":"under_maintenance"},{"code":"4v2n21ly2xsd","name":"EU - CDP Personalization - Ingest API","old_status":"operational","new_status":"under_maintenance"},{"code":"jh7xvng9lfqg","name":"EU - Data Access API (beta)","old_status":"operational","new_status":"under_maintenance"},{"code":"mqptsnq1h0xr","name":"EU - Insights","old_status":"operational","new_status":"under_maintenance"},{"code":"3tsm903jq1fr","name":"EU - ADL","old_status":"operational","new_status":"under_maintenance"},{"code":"g33dv18lv5tv","name":"EU - Data Tank","old_status":"operational","new_status":"under_maintenance"},{"code":"g8f7pbvsk82j","name":"EU - Consent Configuration API","old_status":"operational","new_status":"under_maintenance"},{"code":"r135wppzrbdl","name":"EU - Realtime 2.0","old_status":"operational","new_status":"under_maintenance"},{"code":"8q0dm0wtfltp","name":"EU - Engage Studio - Campaign API","old_status":"operational","new_status":"under_maintenance"},{"code":"sxytr2zmblqj","name":"EU - Engage Studio - Delivery API","old_status":"operational","new_status":"under_maintenance"},{"code":"k4c70s1jl4md","name":"EU - Treasure Work / tdx","old_status":"operational","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-01T18:00:07.409-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T18:00:07.409-07:00","display_at":"2026-09-01T18:00:07.409-07:00","deliver_notifications":false,"tweet_id":null,"id":"k2lb397qr81l","incident_id":"5n89218qmn5f","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"On Wednesday, Sep 2nd from 01:00 to 03:00 UTC, we will be performing routine maintenance on the databases that power the Treasure AI Platform.\n\nDuring this maintenance, we will apply patches and updates to a database used by the Treasure AI Platform. These updates are necessary to ensure we have the performance improvements available. We expect downtime to be brief, lasting about 10 minutes. The remaining time will be dedicated to verifying that all systems are functioning as expected. There may be a brief period of unavailability while we restart services, typically a few minutes. We encourage customers to retry failed requests and report any issues that persist beyond the maintenance window. See below for detailed information about the impact of this change on each Treasure Data service.\n\nWe will communicate with you on an ongoing basis via our status page (https://status.treasure.ai/). If you notice any problems outside this maintenance window, we encourage you to contact our support team for assistance (https://docs.treasure.ai/support/contacting-treasure-data-support).\n\n\n# Impact\n\nDuring the maintenance window and the recovery period that follows, the impact follows one rule:\n\n- Asynchronous processing keeps working, just slower. Ingestion, jobs, and message deliveries are queued and automatically retried, and complete on their own after maintenance.\n- Synchronous requests return errors (mostly 5xx). Retry them after we mark maintenance complete on our status page.\n\nDegraded but usable - no action needed\n\n- Data ingestion - Streaming Import, Mobile SDKs (Android, iOS, Unity), JavaScript/Browser, Data Ingestion APIs, and Postback APIs continue to accept requests and are queued until maintenance completes. Data is imported, with a delay. For roughly 180 seconds during the window, requests may fail with a 500 error or time out; retrying afterwards succeeds.\n- Message delivery (Engage) - Deliveries across all channels (Email, Mobile Push) are delayed and automatically retried.\n- Jobs - All jobs (Presto, Hive, Data Connector Integrations, Bulk Import/Export, Result Export, Partial Delete), whether submitted from Console, API, or Workflow, or triggered on schedule, are delayed and retried until they succeed. Throughput ramps up over about 30 minutes after maintenance completes.\n- Table creation from SQL or Workflow - Delayed and retried after the window.\n- Data Workbench and Audience Studio - Jobs appear to run longer, because Parent Segment, Segment, and Workflow jobs are temporarily unavailable. Recovery follows the same pattern as other jobs.\n- Table preview in Data Workbench - Sample data and record counts may show stale information until maintenance completes.\n\nReturns errors - retry after maintenance\n\n- REST APIs - Job submission and cancellation; table creation; Data Connector Integrations; Plazma Public API for Spark; AI Agent Foundry and Foundry Workspace (LLM chat and conversation requests are interrupted); Workflow REST API (Workflow Projects, Audience Studio settings including Parent Segment, Segment, and Customer Journey Orchestration, and Predictive Scoring).\n- Presto JDBC/ODBC queries to api-presto.treasuredata.com, and queries from the CDP Segmentation UI. Scheduled Presto queries in Workflow or Console are not affected and run once maintenance completes.\n- Engage Studio - Operating resources (Email Domains, Sender Profiles, Campaigns, etc.).\n- Workflow operations in Console and CLI may fail.\n- ADH (Ads Data Hub), DCR (Data Clean Room), and ADL (Active Data Layer) — ADL is affected through its dependencies on the services under maintenance.\n\nWhat needs your attention\n\n- Campaigns scheduled during the window - check them and re-run any that failed.\n- Long-running workflows - workflows running longer than a few minutes may be terminated. Check and re-run them.\n- Integration Export jobs are not retried automatically, to avoid duplicating data in your systems. If one fails, contact support@treasure.ai to recover it.\n\n\n# Communication\n\nBeyond this notice, we will provide updates on our status page (https://status.treasure.ai/) approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is complete. At that time, all systems will have returned to normal operations, and the Scheduled Maintenance will be closed.\n\nIf you have any questions or concerns about this upgrade, please contact our Support team at support@treasure.ai.","created_at":"2026-07-30T22:24:45.147-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-30T22:24:45.147-07:00","display_at":"2026-07-30T22:24:45.147-07:00","deliver_notifications":false,"tweet_id":null,"id":"th3l10tzy4qx","incident_id":"5n89218qmn5f","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web Interface","created_at":"2019-01-04T13:55:22.817-08:00","updated_at":"2026-10-15T17:04:04.794-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"hm8t6cjppmtc","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"REST API","created_at":"2019-01-04T13:57:05.108-08:00","updated_at":"2026-09-01T18:31:39.514-07:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"wjqty2lt0953","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Streaming Import REST API","created_at":"2019-01-04T13:57:23.448-08:00","updated_at":"2026-09-01T18:31:39.532-07:00","position":3,"description":null,"showcase":true,"start_date":null,"id":"4lbfx50fxd9t","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Mobile/Javascript REST API","created_at":"2019-01-04T13:57:37.842-08:00","updated_at":"2026-09-01T18:31:39.552-07:00","position":4,"description":null,"showcase":true,"start_date":null,"id":"gn4n5tmq23zv","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Data Connector Integrations","created_at":"2019-01-04T13:57:51.383-08:00","updated_at":"2026-10-22T00:44:03.353-07:00","position":5,"description":null,"showcase":true,"start_date":null,"id":"1gwfnybjm87c","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Hadoop / Hive Query Engine","created_at":"2019-01-04T13:58:03.689-08:00","updated_at":"2026-09-01T18:31:39.588-07:00","position":6,"description":null,"showcase":true,"start_date":null,"id":"l7xtwjm73b3n","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Presto Query Engine","created_at":"2019-01-04T13:58:36.478-08:00","updated_at":"2026-09-01T18:31:39.605-07:00","position":7,"description":null,"showcase":true,"start_date":null,"id":"mg2w0plgwsd5","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Presto JDBC/ODBC Gateway","created_at":"2019-01-04T13:58:48.795-08:00","updated_at":"2026-09-01T18:31:39.625-07:00","position":8,"description":null,"showcase":true,"start_date":null,"id":"c504hngpdjcg","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"Workflow","created_at":"2019-01-04T13:59:00.663-08:00","updated_at":"2026-09-01T18:31:39.643-07:00","position":9,"description":"Hosted workflow manager in EU (AWS eu-central1) region.","showcase":true,"start_date":null,"id":"cm0zltqh6mrc","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"CDP API","created_at":"2019-06-18T09:29:02.226-07:00","updated_at":"2026-09-01T18:31:39.661-07:00","position":10,"description":"Customer Data Platform REST API","showcase":true,"start_date":null,"id":"bw0xfbtywvs0","page_id":"m7f9cnfgfvdp","group_id":"qyj8l1brfclh"},{"status":"operational","name":"CDP Personalization - 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}