[US Region] - Delay in Email Event Data Recording

Incident Report for Treasure AI

Resolved

We identified a delay in recording email event data (such as open, click, bounce, delivery events, and error events) to customer event tables.

Affected period (approximate):
- June 22, 03:45 UTC – June 23, 04:15 UTC
- June 23, 07:00 UTC – June 24, 07:30 UTC

During these periods, email event data recording was delayed. Email delivery itself was not affected — emails were sent and received normally.

The issue has been resolved and all systems are operating normally. Delayed events have been fully processed.
If you ran queries on event or error_event tables during the affected periods, we suggest rerunning those queries to get accurate results.

We apologize for any inconvenience.

Posted Jun 24, 2026 - 04:11 PDT

This incident affected: US (Engage Studio - Delivery API).