The issue has been fully resolved. Thank you for your patience.
Posted Oct 14, 2025 - 22:06 PDT
Monitoring
The issue has been addressed with an applied fix. We are currently monitoring the system to ensure the services are fully restored and stable. Thank you for your patience while we addressed this.
Posted Oct 14, 2025 - 21:38 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 14, 2025 - 19:52 PDT
Investigating
We are currently experiencing an issue with email delivery for Treasure Data system emails, such as password resets.
The affected email deliveries are:
* Default email notification of Treasure Workflow * Password reset * New user invitation * Password change * Email address change * User lock notifications
The following emails are NOT affected: * Email delivery with the mail>: operator of Treasure Workflow * Email delivery with Engage Studio
Our team is actively working to resolve this issue. We sincerely apologize for any inconvenience or disruption this may cause.
Posted Oct 14, 2025 - 19:05 PDT
This incident affected: US (Web Interface, REST API, Workflow), Tokyo (Web Interface, REST API, Workflow), EU (Web Interface, REST API, Workflow), Korea (Web Interface, REST API, Workflow), and AP03 (Web Interface, REST API, Workflow).