This issue has been resolved. Treasure Work and tdx are operating normally, and the Claude Haiku 4.5 model in the Tokyo region is no longer experiencing errors or timeouts.
Thank you for your patience.
Posted Jul 07, 2026 - 13:59 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 07, 2026 - 13:27 PDT
Update
We are continuing to work through a potential fix and working to identify any potential contributing factors. Again, as the issue is localized to Haiku 4.5 models in the Tokyo region, we recommend users temporarily use a different model if they are experiencing any elevated error rates.
We apologize for the inconvenience and will have another update soon.
Posted Jul 07, 2026 - 12:42 PDT
Identified
We are continuing to explore this issue and are currently evaluating a potential fix. We will update as soon as our testing is complete.
Posted Jul 07, 2026 - 11:07 PDT
Update
We are continuing to investigate this issue and will provide another update in 30 minutes.
Posted Jul 07, 2026 - 10:40 PDT
Investigating
We are observing degraded performance in Treasure Work and tdx in the Tokyo region. This issue is limited to the Claude Haiku 4.5 model in the Tokyo region only. Users may notice that requests using Claude Haiku 4.5 return errors or time out.
At this time, we do not see any issues with other models. As a workaround, users can select a different model.
We are actively investigating this issue and will aim to provide an update in 30 minutes.
Posted Jul 07, 2026 - 10:04 PDT
This incident affected: Tokyo (Treasure Work / tdx).